Creating and filling a newly developed position within the company, Tompkins Insurance Agencies has named Katelyn Fowler training team leader. In this post, Fowler will onboard all newly hired commercial insurance account managers and account executives to ensure that all programs, processes, and procedures align with the company’s high standards of excellence. She will also train and share client service practices with current employees as the agency’s standards and client needs evolve. Fowler will report out of the Ithaca headquarters and work with teams across all Tompkins Insurance Agencies offices in Central New York, Western New York, and Southeast Pennsylvania.
Fowler is an insurance industry veteran with more than 15 years of commercial lines expertise. Ten years of that experience took place at Tompkins Insurance Agencies where, as commercial lines marketing specialist, she fostered relationships with underwriters to help achieve agency goals, assisted producers and the small business team with market and insurance knowledge, and oversaw a large book of business for the agency. She returns to Tompkins Insurance Agencies after serving as commercial lines marketing manager for Reagan Companies in Marcellus, New York, where she managed a team of account executives and handled carrier relations.
“It’s a pleasure to welcome Katelyn back to the Tompkins team in this newly formed position,” says Kim Nevinger, vice president and commercial insurance department manager, at Tompkins Insurance Agencies. “With Katelyn’s experience in both account management and marketing, as well as her history with Tompkins Insurance Agencies, she has a deep understanding of all aspects of the business, both internal and external. Her appointment as training-team leader represents our commitment to excellence for both employees and clients of Tompkins Insurance Agencies, and we have no doubt she’ll succeed in this role.”
As a five-time honoree of the Independent Insurance Agents & Brokers of America “Best Practices” agency designation, and a “Best Agency to Work For” distinction given thanks to employee votes in multiple regional and national rankings, employee growth and client service excellence are important values to the Tompkins Insurance Agencies leadership. With a training team leader in place to handle the process and training responsibilities that were once handled by the individual market team leaders and account managers, leaders can now focus on the team’s efficiency and consistency. “The end result is a happier and more supported team, who can bring even more consistency, reliability, and excellence to clients,” adds Nevinger. “The development of the training-team leader position represents our promise of providing personalized, premium, and top-tier services to our commercial clientele.”
In a significant milestone, Tompkins Insurance Agencies has been designated a “Best Practices”Agency, recognizing it as part of an elite group of independent insurance agencies across the United States for the fifth consecutive year. The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) has included the Batavia-based agency in its “Best Practices” group for five years running. After a full review of its financial stability and operational excellence, Tompkins Insurance was one of the 282 agencies to qualify, chosen from more than 2,600 independent agencies nationwide that were nominated.
The Big “I” and Reagan Consulting of Atlanta, GA have collaborated since 1993 to conduct this annual study of industry-leading independent insurance agencies. The study focuses on business practices including revenue growth and profitability, financial stability, expense management, and sales and operations productivity.
“We are incredibly honored to be named a ‘Best Practices’ agency for five years in a row,” said David S. Boyce, president and CEO of Tompkins Insurance. “The five-year milestone is significant and tells us that our goal of serving communities within Western New York, Central New York and Southeastern Pennsylvania with personalized, premium and local services is working. And we will continue working to serve those clients well in the many years to come.”
This recognition joins another: Tompkins Insurance has again been ranked #79 of the Top 100 commercial insurance agencies in the U.S., by Insurance Journal.
Tompkins Insurance Agencies has again been named among the Top 50 Personal Insurance Agencies in the nation by Insurance Journal. This is Tompkins Insurance Agencies’ third consecutive appearance on Insurance Journal’s top 50 list, with a 2022 ranking of 45.
Agencies included on the 2022 Personal Lines Leaders list are taken from Insurance Journal’s Top 100 Property/Casualty Independent Agencies as reported in August. Agencies are ranked by total 2021 personal lines property/casualty insurance revenue.
Tompkins Insurance Agencies operates 16 offices in western New York, six offices in central New York and six offices in southeast Pennsylvania. It is an independent insurance agency offering personal and business insurance and employee benefits services through more than 50 different companies. A part of Tompkins Financial Corporation, (trading as TMP on the NYSE - MKT), the agency is affiliated with Tompkins Community Bank and Tompkins Financial Advisors, both operating in western New York, central New York, southeast Pennsylvania and New York’s Hudson Valley. For more information, head to www.tompkinsins.com or follow Tompkins Insurance Agencies on Facebook, LinkedIn and Instagram.
