crossroads house

Spend an enchanting, starlit evening with good food and friends, live entertainment, all while supporting Crossroads House.  Tickets available at www.crossroadshouse.com/events or call 585-343-3892, option 1.

More than 70 people who spent their final days at Crossroads House in Batavia were remembered in a Love Lights Luminaries Ceremony in the garden outside the house.

Debbie Paine, executive assistant, led the brief ceremony.

Photos by Howard Owens.

Click here to purchase your luminary!

Press Release:

This holiday season, Ashley Bringenberg Photography invites families to create lasting holiday memories while supporting a cherished local cause. 

Limited-edition holiday portrait sessions will be held from November 16-24, with a $99 session fee that includes a holiday-themed portrait session and a custom keepsake ornament. 100% of session fees will be donated to Crossroads House, Batavia’s comfort care home serving Genesee, Wyoming, and nearby counties.

“A holiday portrait captures a special moment in time, and knowing it also supports Crossroads House makes it that much more meaningful,” says Ashley Bringenberg, owner of Ashley Bringenberg Photography. “Our goal is to raise $1,000 to help fund a new stair lift, so Crossroads House volunteers can safely access all areas of the home as they continue their compassionate work.”

Funds from the Making Spirits Bright campaign will support the purchase of a stair lift, enhancing accessibility for Crossroads House’s dedicated volunteers who help provide essential end-of-life care. In addition to the session and ornament, participants can also invest in custom wall art and keepsakes to celebrate their holiday memories.

To book a holiday portrait session or learn more, please visit ashleybringenberg.com/holiday.

Press Release:

The Genesee Country Retired Teachers’ Association (RENY)held its fall luncheon meeting on October 9 at the Byron Presbyterian Church. The event began with a wonderful turkey dinner prepared by members of the church. The lunch was thoroughly enjoyed by all those present. 

After lunch, Tracy Ford, director of Crossroads House, spoke to our members. She discussed how Crossroads House, a comfort care organization, operates. She also discussed many ways our members who are interested might volunteer to help the organization. 

Tracy also recognized the members we have who are already Crossroads House volunteers. Debbie Paine, Lead Executive Assistant, also spoke briefly, explaining her role at Crossroads House and more about volunteering Members had brought needed items to donate to Crossroads House and a monetary collection was also taken up, totaling $383.

Members who have not yet returned their membership cards and payment may still send those by mail. The group will be doing another charitable collection for Domestic Violence prevention in November. Members will receive information on that soon.

Meat Raffle is 6-9pm on Saturday,  August, 24. Click here for more details. Click here to purchase tickets

For 26 years, Kathy Panepento, founder and key figure in Crossroads House's operations, has provided a "steadfast and unwavering commitment" to the community, Assemblyman Steve Hawley noted at Panepento's retirement party on Friday.

"For nearly three decades, Kathy Panepento rendered faithful, conscientious and valuable services to Crossroads House, truly earning the admiration, esteem and affection of her colleagues and the community," Hawley said, reading from an Assembly Citation.

In those 26 years, Panepento has been director of residential care, end-of-life doula services, and served on the board of directors.

"Thank you all for being here and sharing this event and to celebrate my retirement," Panepento said. "But it wasn't just me. It was the board of directors, the volunteers, the nurses, and the staff. It takes a village to keep Crossroads house operational. And I know, even when I leave, it's in good hands."

Panepento was a registered nurse and end-of-life doula in the late 1990s when she realized that Batavia didn't have a residential end-of-life care facility.  While recognizing most people with a terminal condition would prefer to pass peacefully at home, that isn't an option for many people, so she thought the community should provide a facility with 24-hour care.

She kicked off the organization of what eventually became Crossroads House, which opened at 11 Liberty Street. Batavia First Presbyterian Church paid $1 a month in rent for a former parsonage. 

The first resident entered Crossroads House on Jan. 7, 1998.

"She has left her mark as a caring member of the community," Hawley said.

City Council President Eugene Jankowski and County Legislator Gary Maha also presented Panepento with proclamations.

Jankowski praised Panepento as a role model for the community and mentor to the employees and volunteers at Crossroads House.

Crossroads House wouldn't have been possible, Panepento noted, without the support of her family, especially her husband Frank, who recently retired from the Batavia City School District.

For retirement, Panepento is planning to get her commercial driver's license so she can get behind the wheel of a Class B recreational vehicle and take off with Frank to see the country. She also plans to spend time with her grandchildren and research family ancestry. 

There will be a retirement party for Crossroads House founder Kathy Panepento from 4 to 7 p.m. June 21 at the Legacy Living Center, the second site for Crossroads House, at 409 E. Main St., Batavia.  Everyone is invited to the tent to be set up in the parking lot with hors d’oeuvres, cake and punch during this time as an opportunity for people to come out and send her off with best wishes and fond recollections.

Crossroads has served more than 600 patients over the years, Director Tracy Ford said, and Panepento will be spending some well-deserved time off with her husband Frank. 

“At Crossroads House, we lead with compassion. And no one embodies compassion more than our beloved founder, Kathy Panepento. For the past 26 years, she has challenged us all to find new and meaningful ways to support families with dying loved ones. Under her guidance, the community has rallied around and lifted up the families of Crossroads House,” Ford said. “We are incredibly thankful for Kathy's contributions, and it is with warm hearts that we share the news of her decision to embark on a journey of travel and quality time with her husband and grandchildren this summer. Don’t call it a retirement, but rather a new way to share her compassion with her own family. 

“I hope I will be able to continue her legacy,” Ford said. “She will be available as a consultant and as a trainer for the end-of-life doula program. Kathy’s an amazing lady, and we’re going to miss her.”

During her retirement party, Panepento hopes to see many of the families they have taken care of these past years, discharge planners, hospice workers, and all of the faces that have created a memory of some sort. 

Some people have surmised there’s a negative situation that has prompted Panepento’s departure, but that’s not it at all, she said. In fact, “if it was in disarray, I wouldn’t be leaving.”

“Our new director, Tracy Ford, is incredible. When you leave, you want to hand the baton to competent people,” she said. “It’s in the best place it’s been in a long time.”

If interested in the end-of-life doula training program, contact Panepento at 585-201-0048. 

Guests are asked to register for the retirement party by June 14. Email your RSVP to tracyford@crossroadshouse.com or call 585-297-8937. 

Talk about dedication — as Kathy Panepento worked toward getting a comfort care home on its feet, one of its volunteer board members, Cindy Lowder, began alongside her before one was even established. 

Lowder recalled how, when she was an Avon representative selling her cosmetics line, Panepento would fill her in on the pursuit for that perfect place to fill the void for a suitable hospice-type home. 

“She had found the house, and she took me there one day. And she walked me through it, and I looked at it. And I looked at her, and I said, ‘You’ve got to be crazy girl. How are you ever going to get this house livable?’ It was really quite the disaster because it had been let go for quite a few years,” Lowder said to The Batavian. “But she had her dream, and she said I think we can make this work, we can make this work. And she certainly did. I mean, the house is a lovely, peaceful place now. You would never know, going through it now, what it looked like 20 — how many years? 25, 26 years?”

Not only was Lowder’s attention captured all those years ago, but so too was her heart, and she jumped on board, literally, for the next 16 years.

Even before they had the house, the first board meeting was in February of 1996, and fundraising began immediately for the legal fees to become incorporated and tax-exempt. A few months later, the board acquired a vacant home, formerly the manse for the Batavia First Presbyterian Church at 11 Liberty St., for a dollar a month rent. The church leadership had contemplated tearing the place down to make the parking lot bigger but believed in the Crossroads mission enough to make the generous offering.

Community donations of volunteer labor, including twice from local prisons, materials, services, furnishings, gardening supplies and green thumbs, remodeling, and ongoing fundraisers helped to renovate the house and grounds.

Staff was hired, volunteers were trained, the house was named, marketing had begun, and after enough funds were raised to open the doors and provide services two years later, Crossroads House accepted the first resident on Jan. 7, 1998.

“We now can provide the home-like setting to the dying while the staff and volunteers become the dying individual’s surrogate extended family in an atmosphere of love and support 24 hours a day,” Panepento said. “We are truly blessed and are deeply thankful for having such a supportive community, caring professional staff, dedicated selfless volunteers and an active working board of directors. Without all of these, Crossroads House would not be. Thank you to all of you who made my dream a reality.”

Throughout that time, there were countless fundraisers as that “disaster” turned into a warm and inviting home and haven for hundreds of terminally ill people to live out their remaining time with dignity and, oftentimes, fun, cookies, laughter, healing tears, and hugs.

After eight or so years at the nonprofit, Lowder’s own mother became a resident, which, she said, added another level of meaning to how people care and are cared for at 11 Liberty St. in Batavia. 

“I always knew from a business standpoint what an asset Crossroads House was, but I learned from a very personal standpoint when my own mother passed there,” she said. “I got to be the daughter again and take take a break from the caretaker role. That is huge; that’s the best part about Crossroads House.”

Panepento’s vision reached a quarter-century marker for the site in January 2023 that she hadn’t imagined when the doors first opened, she said, and there’s a newly hired director, Tracy Ford, that she feels confident about. Throw in the fact that her husband Frank is also retiring this year — on the same day of June 28 along with his wife — and she’s actually able to let go of this place she’s held dear the last 25 years.

“I hope she does retire and let herself enjoy life. She’s such a hard worker,” Lowder said. “I think it’s going to be hard for her to distance herself from the caretaker role; it’s just her fabric. She laid down the groundwork. The house is in a good position: she has a phenomenal director. Tracy was the right person at the right time and the right place.”

Lowder loved her time on the board and believes “we made a lot of leaps and bounds” during it, she said. She wasn’t alone in thinking fondly about those early days of Crossroads. Betty James, a registered nurse, met Panepento seven years before the house was established.

“We were drawn together as good friends,” James said. “She’s a great teacher, she opened the door for me, I found my passion with hospice.”

James said that to someone who had a facial reaction of confusion about why anyone would want to work in a field of dying people. “People can’t get their head around it,” she said. “It isn't like you're happy they're dying. They don't understand that. It's just so fulfilling, and you get so close to the people. Because life is condensed at that time, they’d love to talk to somebody who cares and opens up. Sometimes they’re more comfortable talking to the staff rather than their family because they don’t want to make them cray or unhappy. I’ve got those memories, but I am not that involved in it anymore.”

James was not only present when the nonprofit was founded but also experienced divine intervention when the name Crossroads House was whispered in her ear during a lunch meeting. 

Nobody else heard it, mind you, which prompts James to refer to it as a “God wink,” but the name seemed befitting of the mission and rang true in a verse of Jeremiah: “Thus says the Lord, stop at the crossroads and look around you. Ask for the ancient paths, where the good ways, and walk in it. You will find rest for your souls.”  

And the next two and a half decades and hundreds or thousands of volunteers and staff ever since have provided that rest for the souls that have stopped at the house. 

So, what is next for Panepento?

“When growing up, I was debating whether to be a nurse or a truck driver,” she said. “And I became a nurse, but you know what, I think in my retirement, I’m gonna get my CDL license because I go and have surgeries at Cleveland Clinic and a hospital in New York City because of my rare connective tissue disorder. And after having 31 surgeries, I have to go to top-notch places for this, and many of them have these shuttle buses that go from the different areas within the main clinic … I’ve always loved driving; it’s very relaxing for me. And I said, I could do that in my retirement, and my husband goes, ‘yeah, that’s for sure. They’ll grab you because you’re a nurse.’”

On the more romantic side, she and Frank have a place at Fawn Lake in Bliss, where they plan to swim, walk, and recoup some lost time from busyness. A technology teacher at Batavia Middle School, Frank plans to retire right along with his wife on June 28, she said. 

She will stay on with Crossroads as a consultant and trainer for the end-of-life doula program but has forewarned new Director Tracy Ford not to call her during the summer. That time will be spent with family, including grandsons Declan, 5, and Easton, 3.

She wants to pursue the interests she’s had little time for, such as photography, researching her ancestry, and activities other than “reading books on death and dying,” she said.

“So we’ll take the boys fishing and they’ve got tents and sleeping bags, and they want to do some camping,” she said. “And my mom is still alive; she’s 87, and so being around for her.”

Can Panepento really put her Crossroads interest on the shelf for at least the summer? It’s going to be a challenge, she said, but the natural Adirondack beauty of Fawn Lake and being a doting Oma and Pop Pop (Grandma and Grandpa), while also getting those grandparents “back into shape,” is pretty good motivation, she said.

Has there been one major accomplishment or the accumulation of people that you have helped that you feel best about?

“I think the accumulation and being the only comfort care home in Genesee County. I guess I take it for granted. I believe that every human being needs a beautiful death at the end. And, people say, ‘Well, look what you did,’ and it's like, but, you know, I had the dream, and I started it, but I have people helping. You know, it says it takes a village, and it does. We have tons of volunteers, I had many staff members that helped bring my dream to fruition. And that it continues, I had no idea we’d get up to 25 years. I just didn't even think that far,” she said. “But now what I'm happy about is bringing the end-of-life doula program in, and we're going into the community to provide end-of-life doulas in the community. And I was hoping to do that. That was one of the things I wanted to do.”

There is one regret: “I wish I would have been able to open up another comfort care home because there's not enough in Genesee County,” she said. “And maybe now, as a consultant and being on the board, we can work towards that, and maybe within five years, we'll have another one.

The bowling community came out in force to remember one of its own over the weekend and a Batavia organization dedicated to providing end-of-life care reaped the rewards.

Seventy-one teams participated in the first Paul Townsend Memorial No-Tap Doubles Tournament on Saturday at StrikeForce Lanes in Oakfield, helping to raise more than $3,000 for Crossroads House, a not-for-profit two-bed comfort home on Liberty Street that serves terminally ill residents of Genesee and Wyoming counties.

A portion of the entry fees plus proceeds from a large number of basket raffles and other fundraisers went to Crossroads House in memory of Paul Townsend, a lifelong Batavian and avid bowler who passed away on Sept. 27, 2023, at the age of 61. 

The tournament was organized by his wife, Joanne; son, James, and daughter and son-in-law, Holly and Joshua Napoli, with assistance from family members, friends and representatives of Crossroads House.

James addressed the bowlers and others who took part in the event before each of the three squads of bowling.

"We can't thank you enough for the support you have shown our family," he said. "My father would be overwhelmed by the turnout here today."

Twelve of the 71 teams earned prize money, with Dennis Maid of Byron teaming up with Jeff Pangrazio of Batavia to earn the $400 first prize with a 1,789 score with handicap.

Bill Lyons Sr. of Elba and Ron Shultz of Oakfield placed second with 1,737, good for $280, while brothers Peyton and Colton Yasses of Oakfield finished in third place with 1,693, winning $240.

Other cashers were as follows:

Cassidy Bratcher and Jimmy Macaluso of Le Roy, 1,688 ($200); Bob Zemla of Buffalo and Bob Van Dorn of Batavia, 1,663 ($190); Corey Winters of Middleport and Alishia Foss of Brockport, 1,659 ($170); Jane Chaddock and James Elmore of Batavia, 1,640 ($150); Danielle Schultz and Chris Fowler of Batavia, 1,611 ($130).

Dennis Maid and Chase Cone of Bergen, 1,606 ($120); Rich Mortellaro of Corfu and Scott Shields of Batavia, 1,589 ($100); Aiden Warner of Basom and Peyton Yasses, 1,588 ($90); Shawn Illerbrun of Warsaw and Brian Green of Batavia, 1,586 ($70).

The tournament was sponsored by Striking Effects Pro Shop in Batavia and StrikeForce Lanes/Rusty Rail Bar & Grill.

Lester Gill, a U.S. Navy veteran who, as a teenager, used to race motocross and later enjoyed building intricate Lego models, was a dog lover — adopting Shiba Inu Max as a faithful companion for him — and was a meat cutter at Tops Friendly Market in Warsaw while living in Batavia.

After he was diagnosed with cancer about a year ago, Gill also brought a tank full of tropical freshwater fish into his life as a source of peace and comfort while battling his illness with chemo and radiation treatments.

When it seemed imminent that the 52-year-old was going to lose that battle, he checked into Crossroads House in Batavia. The nonprofit’s founder, Kathy Panepento, said that one of his biggest concerns was not about himself, she said. 

He was worried about his fish and the tank.

“He said ‘it brought me peace, it brought me comfort, and I don’t know what to do with it,’” she said Thursday at the house on Liberty Street. 

Panepento, with the help of four people from a local pet store, was able to arrange for Gill’s fish tank to be relocated to Crossroads. She pointed out the location where it would be, and Gill gave her “a little smirk” of satisfaction, she said. He died March 25. 

A small marble table was moved aside and the empty space seemed to be waiting to perfectly accommodate the 55-gallon tank. But not before some maneuvering, lugging and hauling of water.

“It took 10 buckets of water,” James McLaughlin said of the emptying and refilling process. He and his team of colleagues carefully preserved the fish in separate containers, and then carried the tank, he estimated to be about 150 pounds, down a flight of narrow stairs from Gill’s Batavia apartment. 

They drove it over to Crossroads and set it all up, complete with the featured fish: Perry the pleco (Plecostomus), a black highly visible character with a very prominent oval-shaped mouth, suitable for scraping food such as algae off the tank walls. He’s a very good poser and not at all camera shy.

Once in place, the tank emitted a soft fountain-like bubble sound that everyone agreed seemed soothing.

“It will bring a lot of joy to a lot of people,” new house Executive Director Tracy Ford said. 

Gill’s parents, John and Joyce, had driven from Florida three weeks ago to be with him, and they and two of his siblings were with him when he died. 

“Those people who came into our lives are saviors,” Mrs. Gill said. “This is beautiful. I helped at a Hospice, that was not a bit like this. This is fabulous. Everybody was so friendly, and they were so friendly to him. He didn’t want us to come, but we did. ”

It took some coaxing to get them to describe the real Lester — exuding a tough exterior and perhaps a bit of rough and tumble bravado on the outside, he was actually nothing like that, his dad said.

“And anybody that I’ve talked to up here who knows him, even the people at the laundromat this morning said he was the most gentle and kind person,” Mr. Gill said. “Anybody we talked to said the same thing, and that makes me proud.” 

Panepento added that, despite being in pain during his time at Crossroads, Lester, a native of Carthage, “was so kind to the volunteers and nurses.”

After his diagnosis, Lester had two surgeries for his cancer, which affected half of his lower face and traveled down his neck and shoulder. He brought his dog Max with him to treatments and Max was with him when he rang the bell known for when a patient is thought to be “cancer free,” Mrs. Gill said.

His dog found a new home with a registered nurse when Lester’s treatments got to be too much for him to walk and care for his beloved pooch. He checked into Crossroads six days before he succumbed to his illness. Before then, however, he was able to communicate his wishes for those fish to be well taken care of. 

McLaughlin was happy to oblige. He and his team, including Shawn Gibson, Arianna McGurn and Victoria Safford volunteered their time to go over to Gill's apartment and retrieve the tank and fish and carefully relocate them to Liberty Street.

"I'm proud of the whole team," McLaughlin said. "It's an extension of Lester's dying wishes."

Lester's mom said they were so thankful to have gotten the assistance and for the fish tank to find a new home. They have been gradually clearing out his apartment and didn't really know what they'd do with all of the tropical fish and accessories. 

"The tank was the last of it, and that was good," his dad said.

They were both pleased, as well as other family members, that Lester found Crossroads House for his final days, Mrs. Gill said. 

"There’s a special place in heaven for people like this," she said.

Lester John Gill is survived by a son, Tyler Gill of Tennessee, three grandchildren, and five siblings: Christine and Michael Tundo of Brownville, New York; James and Darlene Gill of Hayesville, North Carolina; David Gill of Watertown, New York; Deborah Aubin of Utah; and Herbert and Rebecca DesRosiers of Tampa, Florida.

He is pre-deceased by his mother, Norma Hague, and two siblings, Donna Frye and Danielle DesRosiers.

Arrangements are entrusted to the Bruce Funeral Home, Black River. In accordance with his wishes, Lester will be cremated, with burial to follow in Maple Hill Cemetery in Watertown.

Donations in his memory of Lester may be made to Crossroads House, 11 Liberty St., Batavia, NY, 14020.

Online condolences can be shared at www.brucefh.com
 

Crossroads House has hired a new executive director after the gap was temporarily filled by interim director Tom Staebell in July 2023. 

The nonprofit's leaders happily announced the news Monday that they have found Tracy Ford, who "stood out from a pool of excellent candidates."

"We are pleased to announce that after a very intentional and thorough search, aided by a selection committee consisting of several community leaders and one of our very own volunteers, we have hired a new Executive Director to lead Crossroads House as we head into our second quarter century providing premier comfort care to our residents," nonprofit leaders said. 

Ford is to take the helm on March 4, but not before she gets her feet wet with an introduction at 9 a.m. Tuesday on WBTA. 

Supporters of Crossroads House were invited to hang an ornament on a Christmas tree to display at Eli Fish for the holiday season, with the tree being lit in a ceremony at the tavern in Batavia on Saturday.

Pinecone ornaments cost $25 each, and Crossroads was able to raise $2,500 to support its operations.

"Our memorial cones are all personalized with a person's name," said Debbie Paine, who chaired the fundraising effort and is secretary of the board of directors. "There are some that honor volunteers or whatever somebody felt that they wanted to buy and remember somebody for. It's a holiday fundraiser that first allows people to memorialize someone and also brings together our community."

This is a first-year event for Crossroads House, which provides hospice care at no cost to people in their final stages of life in Genesee County.

Photos by Howard Owens

Every celebrity, even local ones, deserves a bobblehead, and now Phil Pies, Batavia's "Furniture Man," has one.

The collectible was the idea of long-time Max Pies Furniture employee Peggy Cancelmi, who was looking for a way the 118-year-old retail store at 400 South Jackson St., Batavia, could support Crossroads House.

"I was also trying to think of a way I could torture Phil, so I worked with Tom Brown at AdStuff productions, and we came up with the bobblehead," Cancelmi said. "We went through three designs and settled on Phil in his famous khakis and his famous blue sweater, and I think it looks just like him."

The bobblehead wasn't a surprise to Phil. He knew what Peggy was working on but didn't really expect to ever see one.

"When they came, he couldn't believe it.  For the first time, he was speechless."

Now that the bobbleheads are in, Phil is clearly proud of them.

"I think it's wonderful. I think it's great," he said. "Why not? The money goes to Crossroads. That's the main thing. I never thought I'd see it (his face on a bobblehead), never in my whole life, but it's for a good cause."

Cancelmi ordered 200 Phil Pies bobbleheads, and they are for sale exclusively in Max Pies for $20 each, with proceeds benefitting Crossroads House.

Sometimes the title of being a best-kept secret isn’t all it’s cracked up to be. While it may sound like a clever marketing ploy, it still leaves something to be desired: more knowledge about your establishment.

That’s exactly why interim Executive Director Tom Staebell wants to ditch the soft tagline for Crossroads House. Enough of the comfort care home being Genesee County’s prized little-known service. He wants it known far and wide.

“And so my goal is to make sure that it's not the best-kept secret in the county. So we're really reaching out now to the community, we hired a new volunteer coordinator that's going to be able to get out into the community more,” he said during an interview with The Batavian at the house. “And just getting the word out there is one of our biggest things.”

For an interim, this is perhaps an unusually vocal role of articulately expressed goals and a vision for the Liberty Street site to not only embrace its two residents and their families during their stay but to also, at some point, carry the philosophy of Crossroads into other facilities with an end of life doula program.

After years of placing folks on a waiting list, staff has decided to train prospective doulas that can go to residential and nursing homes to work with people in their final moments of life.

Staebell is a trained doula and Crossroads volunteer, as well as a former board member, which is where he began his journey with the nonprofit. He was amply experienced on the topic of loss, as his wife died in 1994, and then both of his parents, mom Irene in 2017 and then his father Andy in 2020, died at home, requiring additional care.

“It was that caring process that drew me into doing work here,” he said. “You know, this is the philosophy here; everyone should have a good death. And that sounds kind of strange when you say that. But our mission here is that you're living until you take your last breath. And we'll do everything to help support the family and the resident here in making that a good death.

“And that involves all the different areas, like emotional, the social component, physical, you know, pain management is a really important part of our work here. And spiritual, kind of meeting the families and the resident where they're at,” he said. “Some people come in, and they're still in denial, but meeting them at that place, and letting the process develop, and unweave all the intricacies of the death process for them. Education is one of the biggest pieces that we do here.”

As much as staff — which is small due to financial constraints, and volunteers, which are dozens of caring, trained and dedicated community members — do with residents at the house, there’s an overall effort to get the word out about what the organization does and what the philosophy is all about. 

People don’t go to Crossroads House to die; they go there to live out the remaining time they have left with dignity, laughter, tears, oftentimes some type of familial or spiritual closure, and maybe a treat or two from the kitchen.

Within all of Genesee County, there are only three beds available to someone at the end of life, and two of them are at Crossroads House.

“And so, we really want to make sure the word is out there … One of the biggest goals, as you probably know, is that we're self-funding here. We don't get any insurance or health insurance coverage. We don't get any support from the state or federal government. And so all of our funding is through donations, memorials, business appeals or getting community appeals, our fundraising events, and, you know, memorials that people will give to us after the person has died,” he said. “So that's one of our biggest things, and looking at it from my point of view as being the new interim director here is to really make sure that the annual campaign, that we do it really, really well, and, and get out there in the community and let them know we're here and what we need from them.”

Another goal is to make sure that families and residents know that “we’re part of their family,” he said. He cited the example of a woman’s daughter who came from Florida to stay at the house, and Staebell made sure she didn’t feel alone, even though she left her family down south while staying with her mom.

“I told her now you have a family,” he said. “She’s going to be loved, cared for and taken care of.”

Staebell filled the gap left by former director Charlotte Crawford in March, and he has the full backing of the board, President Steven Johnson said. Staebell’s goals are mutually the board’s goals to increase public awareness and education, ramp up the annual campaign and initiate the end-of-life doula program with a newly received grant specifically for that purpose, Johnson said.

“One of the visions we have is that we’ll provide doulas working with Hospice with their training program for families that have no place to go,” Staebell said. “It lets you be the wife, the daughter, (the family member) instead of the caregiver.”

He’s excited to be over the hurdle of the house’s 25th anniversary and looking forward to “another 25 years with a strong strategic plan that will take us into the future by building relationships.” Staebell’s professional relationships have been in education for 33 years before he retired as an elementary principal at the Pembroke, West Seneca and New York City school districts.

He has been a Crossroads House volunteer for seven years, providing resident care and serving as an end-of-life doula and grief peer support facilitator. 

He and husband Mark, live in Pembroke and have five children and nine grandchildren between them. They enjoy the theater, Philharmonic, and sometimes “doing nothing at all.”

For those interested in learning more, there will be a Chamber of Commerce after-hours garden party later this month. It runs from 5 to 7 p.m. July 13 and will include some informal talks from volunteers and staff and a tour of the site at 11 Liberty St., Batavia.

A neat part about this event is that products from local businesses will be served.

“We want to support the businesses that support us,” Staebell said. “It’s a gift to the community made possible by the community.”

For more information about the garden party, end-of-life doula program or Crossroads House, call (585) 343-3892.