Crossroads House names new director of resident care

Press Release:

Crossroads House is pleased to announce the appointment of Marilyn Almeter-Milbrand, MS, BSN, RN, as the new Director of Resident Care. 

Marilyn brings with her more than 30 years of extensive experience in nursing, management, and healthcare leadership, making her a vital asset to our comfort care home. 

With a Master of Science in Management and a Bachelor of Science in Nursing from Keuka College, as well as an Associate of Applied Science in Nursing from Genesee Community College, Marilyn’s educational foundation is complemented by a stellar career across various health sectors, including hospice care, acute care, and nursing management. 

Professional Experience

Prior to joining Crossroads House, Marilyn served as Chief Executive Officer at Hospice of Orleans in 2023, where she provided compassionate leadership and operational oversight to hospice care services in Albion.

Marilyn's career also includes two decades at Rochester Regional Health – United Memorial Medical Center, where she held progressively responsible roles culminating in her position as Vice President of Nursing/Chief Nursing Officer from 2017 to 2019. During her tenure, she led various initiatives, such as:

• Steering the nursing team toward achieving Baby Friendly status.
• Leading the hospital’s initial Magnet Journey, a prestigious designation in nursing excellence.
• Implementing a Nursing Investment Program to promote professional development and certifications among nurses.
• Achieving recognition for Stroke Center of Excellence and Joint Center of Excellence certifications.

Marilyn’s earlier roles included serving as the Director of Professional Practice, overseeing nursing standards, quality control, regulatory compliance, and policy development. She also held nursing leadership positions at Medina Memorial Health Care System, where she excelled as a Nurse Manager in Intensive Care and the Emergency Department. 

Leadership and Vision 

Crossroads House Executive Director, Tracy Ford, expressed excitement about Marilyn's appointment, "Marilyn’s remarkable career and deep commitment to quality patient care make her the perfect fit for Crossroads House. She is taking on the role previously held by founder, Kathy Panepento. Her leadership will be pivotal as we continue to provide compassionate end-of-life care to our residents and their families."

A Commitment to Excellence in Care

Marilyn is a long-standing member of the American Organization of Nurse Executives (AONE) and currently serves on the Genesee and Orleans County Health Department Quality Assurance Board. Her leadership will undoubtedly strengthen Crossroads House’s mission to offer compassionate, quality care for those nearing the end of life.