Press Release:
Community Care of Western New York, dba HomeCare & Hospice, is proud to join the nationwide celebration of National Volunteer Week, taking place April 20–26. This annual observance honors the remarkable individuals who generously give their time, talents, and compassion to support patients and families across our region.
Volunteers are at the heart of HomeCare & Hospice’s mission, offering companionship, comfort, and critical support services to those navigating serious illness or end-of-life care. Whether sitting bedside with patients or assisting with administrative tasks, their dedication ensures that no one walks their journey alone.
“Our volunteers are truly an extension of our caregiving team,” said Melissa Sullivan, CEO of Community Care of Western New York. “They bring light, comfort, and connection into the lives of those we serve. We are deeply grateful for every hour they contribute to our mission.”
This year, HomeCare & Hospice is pleased to recognize several volunteers who have achieved significant milestones in service hours, as well as warmly welcoming a new group of volunteers joining the team. These individuals exemplify the power of human kindness, and the profound difference one person can make.
Volunteer Milestones:
Wellsville Office
- Jeanie Rauber volunteered 115.75 hours in 2024, with 644.25 cumulative hours through 2024.
Allegany Office
- Susan Oakely volunteered 144.5 hours in 2024, with 282.75 cumulative hours.
- Gloria Brennan volunteered 109.5 hours in 2024, with 116.75 cumulative hours.
Arcade/Batavia Offices
- Jake M. volunteered 100 cumulative hours through 2024.
- Dawn Greene volunteered 200 cumulative hours through 2024.
- Susan Hengelsburg volunteered 500 cumulative hours through 2024.
- Patricia Rowbottom volunteered 600 cumulative hours through 2024.
“Each volunteer brings something unique—whether it’s a listening ear, a warm smile, or a steady presence,” said Cassie Kelsey, Staff & Outreach Coordinator. “It’s a privilege to work alongside them and to witness their impact firsthand.”
We are thrilled to welcome five new volunteers to our HomeCare & Hospice family, each bringing unique life experiences and heartfelt motivation to serve others.
Sharon Butts, a retired ER nurse from UMMC, joins us as a patient volunteer in Batavia, eager to give back in her retirement.
Also in Batavia, Kristine Gallop brings her compassion and care following her personal experience of caring for her father, with a background in occupational therapy and a love for cooking, golf, and travel.
Anne Elliot, based in Arcade, is semi-retired and looks forward to providing comfort and support as a patient volunteer, drawing on her rural roots and love of the outdoors.
Barbara Totten joins as an office volunteer in Batavia, whose lifelong commitment to community service and love for staying active is inspiring.
And from our Allegany office, we welcome Audrey Sanay, born and raised in New York City and currently a student at Pitt-Bradford pursuing a degree in Exercise Science. Audrey enjoys orchestra, band, reading, and staying active, and is planning to continue her education through an accelerated nursing program.
We are so grateful to have each of them on board and look forward to the meaningful impact they will make across our service areas.
As we celebrate National Volunteer Week, HomeCare & Hospice extend heartfelt thanks to all of our volunteers —past, present, and future. We are always seeking compassionate individuals interested in joining our volunteer team across Wyoming, Genesee, Allegany, and Cattaraugus Counties. Whether you have a few hours a week or a few hours a month, there is a place for you in our organization.
To learn more about becoming a volunteer with HomeCare & Hospice, please call 716-372-2106 or email ckelsey@homecare-hospice.org.
