Wound Care and Hyperbaric Medicine Center

Akron resident Leonard Woltz, Jr. was likely just days from death in October when he encountered the UMMC wound care treatment team.

Now, he is nearly healed, and Dr. Joseph Canzoneri expressed confidence that he will walk again.

Woltz had a necrotizing fasciitis infection in his foot.  The infection is caused by a rare, flesh-eating bacteria.

"It just absolutely blew up over a matter of three or four days," Woltz said. "And that's it. I got a football on the end of my foot, and then that one day we came in, and I got right in, and you know, they started treatments and everything in the hospital. But the care here, and the folks here are just they are -- it's absolutely incredible."

On Tuesday, Woltz attended a ceremony honoring the Wound Care Center for its eight consecutive years of being honored by Healogics, the nation’s largest provider of advanced wound care services. This year, the clinic received the President’s Circle Award along with the Center of Distinction and Robert A. Warriner III Clinical Excellence awards for 2023.

The trio of awards was dubbed the hat-trick, after the sports metaphor that originated in England among cricket players.

The awards recognize the center's quality care, consistent compassion for patients, and expertise.  The center, according to a Healogics representative, had an 86 percent heal rate in 2023 and a patient satisfaction rate of 94 percent.

Healolgics works with more than 600 hospitals nationwide and only 34 are receiving the 2023 Presidents Award, and only two in New York.

"These awards are achievements well deserved, well acknowledged," said Toni McCutcheon, director of operations for Healogics. "It really comes from the people-first patient-centered processes they have here. They're healing patients, they're taking care of their patients, they love their patients. If it wasn't for that, this wouldn't happen. So it's always about the patient and will always be about the patient."

That's precisely how Woltz feels about the center.

"From the time you walk through the door and you talk to Mary Beth, you know you're amongst friends and people who care about you," Woltz said.

Canzoneri said Woltz presented one of the most challenging cases the clinic has faced.

"This is one of the worst types of infection," Canzoneri said. "It travels up the foot and very quickly results in sepsis and can often result in death and high incidence of leg amputation."

Woltz was admitted on a regime of IV antibiotics and drainage of the wound.

"We then took him back to the operating room for limb salvage procedures to preserve as much of this foot as possible to avoid below-knee amputation," Canzoneri said. "It is crucial to prevent below-knee amputations because it results in high mortality rates within three to five years. And almost 80 percent of patients who sustain a below-knee amputation never walk again and are confined to wheelchairs or assisted living."

The infection was contained with a mid-foot amputation and aggressive treatment, including use of the center's hyperbaric oxygen chamber.

At the gathering, Canzoneri pronounced Woltz "almost healed" and that he would almost certainly be totally healed within weeks.

Woltz said he's gone from the psychological trauma in October of wondering what his future would be like, and if he even would have a future, to looking forward to resuming most of his prior activities.

"Now we're down to this part here where this thing is closing so rapidly now because of all the stuff we've done before and the brilliant move that Dr. Joe made with my foot," Woltz said. "It's all coming down to 'Wow, I'm going to be okay.' I'm gonna be able to do 97 percent of the things I used to do. You know, I'm not gonna be running marathons anytime soon, but yeah, it's all right."

Since United Memorial Medical Center has partnered with Healogics, an industry leader in wound care, it has cared for 9,000 patients and 40,000 wounds in the last seven years alone, with "highly skilled and trained staff” leading the hospital’s Wound Care and Hyperbaric Center as the recipient of two awards for its treatment achievements this week, Healogics Director of Operations Toni McCutcheon said Tuesday at the North Street facility.

“There are 65 collective years of experience in this wound care center, which is amazing. They provide exceptional wound care within the community. And since the center's opening, they have encountered nearly 40,000 wounds. It's amazing. It's amazing what the center does, it is reasonable to expect this center to have exceptional care and amazing healing outcomes,” she said. “So with that, the first award I'm going to present is an award for Clinical Excellence. This award is achieved by clinics that are in the top 10 percent of the wound meats adjusted comprehensive heal rate. The center is compared against over 600 other centers within the country that achieved top 10 percent.”

She added that, having visited the center, it’s an obvious team effort, and “these patients are well cared for and their wounds are healed and that's important to get them back their quality of life.”

This is a first for the Clinical Excellence Award, and a seventh time to be named Center of Distinction.

Dan Ireland, CEO of UMMC, spoke on behalf of hospital leadership and the board to congratulate the team and tell them, “we can’t be more proud of what this team has accomplished for the seventh time.”

“I can reflect on years ago when we first opened the center, we were all excited to have hyperbaric machines like that was the really cool thing to have. And we would show them off, but it quickly went beyond the fact of the equipment that we have, but to this great culture of a care team that we have here,” he said. “And it can't go without noticing it is all types of providers that play a role in here. You know from from Dr. Canzoneri and his provider team, to our PAs to our LPNs to our nurses to our support staff. They collectively work together to make sure that care is provided to the highest level and to be able to receive an award like this with such high score.”

One his Dr. Joseph Canzoneri’s “special patients,” Cherry Carl, shared her story of needing help for a hematoma that was ‘huge, painful” and could not be treated by her primary care physician. So she researched it and found UMMC’s Wound Care Center.

She drove two hours round-trip, and Dr. Canzoneri agreed to help. He explained what he was doing step-by-step and treated cut out the hematoma so that she could heal.

"No matter who you are, no matter where you are in your life's journey, you're welcome here. And no wound I think, is too small in this place. And then he exudes confidence. And he made sure that I knew what I had to do when I went home,” she said. “That meant weeks of coming here once a week, so he could scrape and scrape, and then it healed, but I if I hadn't come … because the wound was infected with Mersa an E. Coli. And if I had ignored it, I don't know.”

Canzoneri said that 50 million people globally suffer from foot and leg ulcerations each year, and the average healing time in most cases is over a year. That puts patients at high risk for amputations, death and other comorbidities, he said.

“Studies have proven and shown that basically, this team approach that we have here, especially at UMMC, helps reduce these comorbidities and mortality by 9 percent. Now, our job at UMMC wound care is not just to heal the patient, but it's to heal the patient as fast as we can and prevent the reoccurrence,” he said. “Our team approaches and uniqueness at UMMC help us further utilize our well-trained nurses, our dieticians, hospitals, physicians, infectious disease team vascular specialists, podiatry, orthopedics, nephrology, endocrinology or cardiology consultants, radiology, physical therapy, orthotics, home nursing care, and I'm sure a few others I forgot to mention. 

"This ability to coordinate quickly and effectively is what the patient needs in our Wound Care Center is what really makes us and helps us achieve that seven-year center of distinction,” he said.

Top Photo: Toni McCutcheon, director of operations for Healogics, left, presents an Award of Clinical Excellence to United Memorial Medical Center's Wound Care and Hyperbaric Center, led by Dr. Joseph Canzoneri, far right, Tuesday at the Batavia facility; team members celebrate their seventh Center of Distinction Award, also presented during the event; and a special patient shares her story with event participants. Bottom photo, a poem written by Cherry Carl for Dr. Joseph Canzoneri. Photos by Howard Owens.

The second consecutive year, the team in the Wound Care and Hyperbaric Medicine Center at UMMC received the Robert A. Warriner III, M.D., Center of Excellence Award.

UMMC achieved patient satisfaction rates of higher than 92 percent and a healing rate of at least 91 percent in less than 30 median days to heal. The award was presented by Healogics, the nation's largest provider of advanced wound care services.

Pictured are: Emily Casaceli, Dr. Samar Alami, Lisa Albanese, Monika Ghise, Alicia Ryan and Holly Siverling in the first row. In the back, Alecia Grandy, Teresa Conti, Dr. Joseph Canzoneri, Dr. John Wickett and Sharon Grimes.

Press release:

United Memorial Medical Center physicians, leaders, and clinicians will gather together Wednesday to celebrate the Robert A. Warriner III, M.D., Center of Excellence Award, which is being presented to the Wound Care and Hyperbaric Medicine Center.

For two consecutive years, UMMC has achieved patient satisfaction rates of higher than 92 percent and a healing rate of at least 91 percent in less than 30 median days to heal. The Center is being awarded this prestigious honor by Healogics, the nation's largest provider of advanced wound care services.

Out of 340 eligible Centers, 268 were honored with this award. The award is named for Dr. Robert A. Warriner III, a pioneer in wound care and the former Chief Medical Officer for Healogics.

Lisa Albanese, program director, announced the achievement today.

“This is the second consecutive year the center has received a distinction from Healogics. It is a direct reflection of the team’s ongoing commitment to patient-focused care and clinical excellence for our patients, the community and to our hospital partners.”

UMMC’s Wound Care and Hyperbaric Medicine Center is a member of the Healogics network of nearly 700 Wound Care Centers®, with access to benchmarking data and proven experience treating approximately 2.5 million chronic wounds.

The Center offers highly specialized wound care to patients suffering from diabetic ulcers, pressure ulcers, infections and other chronic wounds which have not healed in a reasonable amount of time. Advanced treatments included negative pressure wound therapy, bio-engineered skin substitutes, hyperbaric oxygen therapy, biological and biosynthetic dressings and growth factor therapies.

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Healogics and its affiliated companies manage a network of 700 outpatient Wound Care Centers® across the United States and multiple locations in the United Kingdom. Healogics currently has more than 3,000 employees, including nearly 300 employed providers (Healogics Specialty Providers). In addition to the company’s network of outpatient Wound Care Centers, Healogics providers partner with over 400 skilled nursing facilities to care for patients with chronic wounds. More than 300,000 patients were treated by Healogics providers in 2017. For additional information, please visit Healogics.com.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes and beyond. The system includes five hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and ACM Medical Laboratory, a global leader in patient and clinical trials. Rochester Regional Health is the region’s second largest employer. Learn more at RochesterRegional.org.

United Memorial Medical Center is a 131-bed acute care hospital that serves the residents of Genesee County and surrounding communities. The medical staff of more than 250 primary care physicians and specialists offers primary medical care and a broad range of specialties. The hospital is also the largest private employer in Genesee County with over 700 employees.