urgent care

Press Release:

As cold and flu season coincides with children returning to school, Rochester Regional Health (RRH) is prepared to meet the rising demand for urgent care services. Healthcare providers often see an increase in ear infections, bronchitis, strep throat, colds, and the flu during this time of year. 

Additionally, sports-related injuries such as sprains, fractures, and strains tend to spike as student-athletes hit the field. RRH provides three convenient urgent care options to ensure families can get the care they need, whenever and wherever they need it.

1. In-Person Urgent Care: RRH’s in-person urgent care centers are available any day of the week to treat a wide variety of illnesses and injuries, including seasonal colds, flu, ear infections, bronchitis, and more. They are also equipped for vaccinations, X-rays, and physical exams. Patients can visit the RRH Urgent Care website to find a location close to home and check wait times at each site.
2. Virtual Urgent Care: For those who prefer not to leave home, RRH Same-Day Virtual Urgent Care has expanded its hours to provide even more flexibility. Available seven days a week, Virtual Urgent Care connects patients with expert providers through a smartphone or computer. With an average wait time of just 15 minutes, it’s a convenient option for handling cold and flu symptoms, infections, and minor injuries without ever stepping out the door.
3. Dedicated Orthopedic Urgent Care: With student-athletes returning to sports, RRH has two dedicated Orthopedic Urgent Care centers located in Victor and Henrietta. These specialized centers offer walk-in, no-appointment-needed care for orthopedic injuries like sprains, fractures, and muscle strains. Patients can access expert orthopedic care quickly and efficiently, avoiding long waits at emergency rooms.

“Rochester Regional Health offers patients easy and convenient access to care where and when they need it most. We understand that many patients prefer to avoid busy hospital emergency rooms, which can involve long wait times. That’s why we continue to expand our urgent care options to serve the community close to where they live, work, and play,” said Mary Parlet, Rochester Regional Health Chief Ambulatory and Clinical Services Officer.

RRH offers Urgent Care locations throughout the region, including Batavia, Brighton, Canton, Chili, Geneseo, Greece, Henrietta, Penfield, Potsdam, and Webster. In the City of Rochester, patients can visit our centers at St. Mary’s Campus and the Wilson Multicultural Medical Campus. For specialized orthopedic care, walk-in services are available at our dedicated Orthopedic Urgent Care locations in Henrietta and Victor.

For a complete list of locations and times you can check here: https://www.rochesterregional.org/services/urgent-care.

To learn more about when to visit an Emergency Room versus an Urgent Care, head here: https://hive.rochesterregional.org/2021/04/urgent-vs-emergent-care.

Press release:

Rochester Regional Health has made the decision to close the Batavia Urgent Care at the Jerome Medical Center effective August 1, as it prepares to offer reimagined urgent care services in the Batavia Medical Campus on Oak Orchard Rd. opening next year.  Our community’s health and wellbeing is extremely important to us, so while that new four-story, 115,000-square-foot state-of-the-art building is under construction, RRH continues to offer urgent care services through primary care offices, telemedicine and at United Memorial Medical Center.

Every staff member from the Batavia Urgent Care is moving into another position within the RRH system while the organization works through the Urgent Care redesign.

“Rochester Regional Health and United Memorial envision a future healthcare model with many complimentary services under one roof that provide reliable high-quality care,” said United Memorial Medical Center President Dan Ireland.  “Existing demands for staff and resources require new thoughts on how to operate services like Urgent Care. Now is the time to reflect on the future of healthcare and thoughtfully redesign the model of care that will serve our community in the years to come.”

• Primary care offices remain open, and providers aware of the changes ahead are prepared to see any patients with urgent needs 
• RRH ExpressCare offers patients immediate, on-demand virtual appointments with providers through patients’ MyCare accounts.  https://www.rochesterregional.org/services/telemedicine
• UMMC’s Emergency Department as always, is ready 24/7 to see any patients with true medical emergencies

In the coming days and weeks, patients will receive letters with more information and there will be new signs at the Batavia Urgent Care site about the changes.

The new Batavia Medical Campus building is slated to open in the Spring of 2023.

This morning, United Memorial Medical Center announced that it opened Genesee County's first Urgent Care center at its Le Roy site July 1, right on schedule.

The first patient was seen two hours before our "official" start time of 11 a.m., when a woman visiting the area felt ill and needed to see a healthcare provider. Amy Ireland, FNP, was already on site to prepare for the opening and was able to provide great customer service and treat the patient.

Urgent Care provides cost-effective and convenient treatments for patients when their primary care physician is unavailable or they do not want to spend time waiting in an emergency room for a non-life-threatening injury or illness.

Le Roy is a 15-minute drive from Batavia.

Urgent Care is available seven days a week to treat children, adults and seniors from 11 a.m. to 9 p.m. (with variations in hours for major holidays).

The new facility is located at 3 Tountas Ave. in the same building as United Memorial’s Diagnostic Lab and X-Ray services, next to the Family Care Center. The Urgent Care center's phone number is 768-4220, #1.

The Le Roy site will now be called United Memorial Community Care -- providing Urgent Care, Diagnostic Laboratory and X-Ray Services and Family Care.

“The addition of Urgent Care in Le Roy continues the strong tradition of service that United Memorial has offered the residents of Le Roy and those in the eastern portion of Genesee County. It shows our commitment to improving the accessibility of appropriate and affordable medical care to our community,” said Mark Schoell, president and CEO of United Memorial, in a new release.

Patient volumes have shown a steady increase each day since the opening.

United Memorial Medical Center is a 131-bed not-for-profit community hospital located in Batavia. With nearly 750 employees, UMMC is the largest private employer in Genesee County and serves a region of 90,000 residents.

Last year, United Memorial cared for more than 5,000 inpatients, 22,000 Emergency Room visitors and 500 newborns.