United Professional & Service Employees Union

The top-ranking official of Western Regional Off-Track Betting Corp. says many factors will be taken into consideration in the coming weeks to determine the future of the public benefit company’s OTB branches.

Meanwhile, the representative of the employees’ union is reiterating her insistence that the workers at those eight locations are included in the process.

With only two of the branches projected to show a profit for 2024, management and the board of directors will be taking a deep dive into that segment of WROTB’s organization soon after the first of the year, President/Chief Executive Officer Henry Wojtaszek said on Friday.

“It’s definitely a concern, and it’s something that the board has asked us to address,” he said. “We will address it with our employees, we will look at it and we will make decisions that are in the best interests of the company as to what the mix might be between branches and EZ Bet locations.”

As she did after a WROTB board meeting in August, Antonella Rotilio, labor relations rep for United Public Service Employees Union Local 1222, contends that no decisions should be made without the input of the branch employees.

"Right now, we're in the dark,” she said, also on Friday. “There have been no conversations about saving the branches. We know that Henry’s goal is to close the branches. All we’re looking for is some transparency and to be part of the conversation before they take action and go to the board to approve what they’ve done.”

Rotilio (photo at left) said she believes that management nor the board respects the union.

“We have employees who have been with the corporation for 30 years and they should not be reading anything in print about possibly losing their jobs. It should be a discussion at the very least with the union,” she said.

When asked about respect for the employees, Wojtaszek replied that he has “great respect for our employees; they do a great job. We've tried to reward them for the great year that they've had (with a 4 ½ percent raise for 2024). We love the way they treat our customers. We love our employees.”

When asked about respect for the union, he said, “We love our employees.”

Over the years, WROTB, headquartered at Batavia Downs Gaming on Park Road, has whittled down the number of branches to the current eight while increasing its EZ Bet location presence to 28. EZ Bets are employee-less sites at existing businesses where customers can wager on horse racing.

Rotilio said the branches employ about 40 people, many who have been on the job for quite some time, in Auburn, Jamestown, Rochester, Monroe County (two), Erie County (two), Niagara County and at Batavia Downs Gaming.

The corporation’s operating plan for next year lists only the Clinton branch in Erie County and the Lyell branch in Rochester as profitable. All told, the projected net loss for the branches is close to $300,000. The total handle for all the branches is projected to exceed $22 million.

Rotilio said the branches provide a vital service to the customers and host communities and believes that more effort should be put into promoting them.

“They (management) don’t come to us and say, ‘Hey, this branch has been underperforming for this amount of time or this many years, we need to work on a plan. It’s just they show up one day and say, ‘We're closing the branch.’ So, it's coming out of nowhere,” she said.

In October, the board voted in favor of the sale of OTB branches in Phoenix, Oswego County, and West Ridge Road, Monroe County.

Branch employees’ lives are in limbo, fearing that their jobs could be terminated at a moment’s notice, Rotilio added.

“I have said to board members that before you vote on a decision based on (financial) numbers that you’re seeing, you need to meet with us, talk to the members (union employees) because it affects the communities as well,” she said. “We hear from the customers, telling us that this has been part of their lives for a long time.”

Wojtaszek said the plan is to communicate with the employees and share their concerns with the board.

“In the end, the board will do what is best for the company,” he said, emphasizing that no one in the corporation has brought up eliminating all of the branches.

He noted that he would like to see legislation at the state level that would allow sports betting to take place at OTB branches.

“We've always talked about that. If sports betting was allowed in these OTB branches, that certainly will make a difference,” he said. “Part of the problem is they made it available so that some of these sports betting companies can take horse bets but not the reverse. FanDuel now has horse race betting on their website, but we can’t offer sports betting.”

The labor relations agent for the employees union at Western Regional Off-Track Betting Corp. is calling for an “open and honest" conversation with management and the board of directors concerning the future of the public benefit company's brick-and-mortar OTB branches.

Antonella Rotilio. (photo at right), who attended Thursday’s board meeting at the Park Road facility but was not on the agenda to speak, said recent closings of OTB parlors have occurred without proper communication with the union, and a published report of more closings have branch employees worried that they will be losing their jobs.

“My number one concern is obviously for my members (employees). They had read a few weeks ago in article printed by The Batavian in which (WROTB President/Chief Executive Office) Henry (Wojtaszek) had stated that they were possibly going to be closing more branches. I believe it was five,” Rotilio said by telephone this morning.

“These employees are reading these articles. And they have to go to work. They have to work those jobs, and they just saw that another branch closed (the Phoenix branch in Oswego County was closed at the end of July). And all of them are afraid. This isn't a corporation where they come in and they're there a year and then leave. Some of our members -- a lot of our members of the branches -- have been there 30 years. So, this is a big thing. They've spent their entire adulthood in those branches. It's more than a job; it's their life.”

Rotilio represents workers through the United Professional & Service Employees Union Local 1222 at Batavia Downs Gaming and at eight OTB parlors throughout the corporation’s 15 counties and cities of Buffalo and Rochester.

She was referring to a story in The Batavian following the July board meeting, at which Wojtaszek said management’s plan is to reduce the number of OTB branches from the current eight to five by 2025. He said more emphasis is being placed on EZ Bet, which are self-betting terminals in existing bars and restaurants. WROTB has 27 EZ Bet locations across Western New York.

“When they read an article like that and see what’s happening, they’re nervous,” she added. “So, they thought is, why can't we have a conversation with the board and management because we work at the branches, and we handle the customers. I think a conversation that's open and honest and maybe gives options -- maybe listens to what the members have to say and the ideas that they have to maybe cut costs and keep the operation going – would make them feel like they had a little control over their future. To not know if tomorrow they're going to come into your shop and they say, ‘We're closing,’ is an awful feeling.”

They eight OTB branches are located in Williamsville, Cheektowaga, Auburn, Jamestown, Gates, Penfield, Tonawanda and Rochester. Twenty years or so ago, there were more than 30 branches scattered throughout WROTB’s 15 counties and cities of Buffalo and Rochester.

Rotilio said management and the board owes it to their employees to include them when considering short- and long-term plans for these locations. Instead, she contends, branch workers are hearing from customers about rumors of branch closings.

“Customers will come in and they're telling employees what they're hearing because there's some kind of attachment to either the corporation or someone who works at the corporation,” she said.  “It’s like months before an action is taken and the customer knows, while they employees are thinking, ‘Is this true?’ And the union is not told at all in advance what they’re going to do.”

She said employees at the Military Road branch in Niagara Falls were given 10 days’ notice.

“We were very upset about that, and we reached out to the corporation. And when Phoenix closed, they notified us after the fact,” she said. “That’s why I think meeting with us -- meeting with the members and having an honest conversation and looking at the numbers together – would have a positive impact because everybody is worried about their job.”

Rotilio acknowledged that the handles (revenues) vary at the different branches and said she realizes that the financials dictate company policy.

WROTB officials on Thursday reported that the branches, grouped in with intertrack wagering, Dial-A-Bet, EZ bet, online Batavia Bets and live racing, incurred year-to-date losses of about $600,000. That includes a book loss posted on the sale of the Military Road OTB branch in Niagara Falls.

Contacted this morning, Wojtaszek said that finances “are a big part” of the equation, but said the corporation needs to consider the employees as well.

“Our obligation is to make revenue and turn it over to the member communities,” he said. “To maximize revenue; to make sure that we do work with our employees. As I have said many times, we have the best employees in Western New York, we believe that.

“What will happen in the next few months is that we will discuss the branches and the situation with the various counties that currently have branches in them and find out what their intentions are. We will, obviously, we will include the workers, the employees within that discussion. We will let them know what’s going on. So, that’s certainly the plan.”

Wojtaszek said the COVID-19 pandemic “forced us to take a hard look at where we were going for the future and that’s when we put together the plan that we discussed a few months ago (to close three more branches by 2025).”

“But, certainly we should be discussing with the members of the board where those locations for the branches are and then we should be discussing with those employees, how it affects them. That is the plan.”

When asked if management knew which branches were earmarked for closing, Wojtaszek said the proposal wasn’t etched in stone, but is something that “we are continuously looking at.”

“It’s something that changes over a period of time, depending on the circumstances. If one of these branches are doing better, financially, it might not need to close, or if other circumstances change. But, at the time, it was based upon geography, where EZ Bets were relocated, and in the end, it's always going to be how are they doing financially?”

He said the corporation is not looking to totally eliminate the branches but has indicated that an emphasis is being placed on EZ Bet locations, which are housed in established businesses such as restaurants and/or bars.

Wojtaszek defended WROTB’s decision to close branches in recent months, noting that the corporation sustained losses for a long period of time.

“I think the moves that we have made over the last couple of years were warranted,” he said. “We don't want anybody to lose their jobs or employment. But we'll do what's necessary to make sure that the corporation remains strong. But again, we'll do that with the advice and input from the various board members and also we will speak with our employees as we make any moves going forward.”

He said there will, in fact, be the “open and honest” conversation that Rotilio is advocating.