Rochester Regional Health

Thursday was carved out of the week to celebrate a partnership that literally has merged Rochester Regional Health United Memorial Medical Center and GLOW YMCA programs under one roof to provide a holistic approach to wellness through educational, physical and supportive offerings in one Downtown Batavia space.

Chip Davis, chief executive officer of RRH, spoke of pride in the movement to help reshape rural health care in the United States and closer to home in New York.

“Our organization has a purpose to uplift humanity through care for the community. As an organization, I would tell you, we try to live that way each and every day. And I believe that this facility and all the things that Dan and his team and our sponsors at the Y are doing really represent what we're trying to facilitate in Batavia and beyond,” he said during a ribbon-cutting of the new Healthy Living campus at Main and Wiard streets. “A lot has changed since 2014 when we first announced United Memorial Medical Center would merge into Rochester Regional Health. It has been quite a 10-year journey, as I understand it, and I do believe that both organizations have been firmly committed to truly some remarkable activities for the residents of Batavia and beyond." 

Expanding telemedicine options and leveraging innovative approaches to help facilitate access to world-class quality care sets the ultimate goal “to help improve the quality of life of all the residents within the region,” he said.

“Our efforts are absolutely grounded in a spirit of collaboration and partnership. The Healthy Living campus here at Batavia is truly, I think, a testament to that collaboration overall ... we have tried to create a space that is not just for medical care but for our comprehensive wellness experience. And I will tell you that there are a few places around the country that have this type of model where you can go from your workout to your primary care," he said. "There's a number of innovative activities here, including an intergenerational center, group exercise room, and, of course, the preschool facility.

 "So at Rochester Regional Health, we truly believe that treating illness is not just about medical care, it is about healthier outcomes for everyone," he said. "We believe that this is the future of healthcare. This is what it looks like. It's innovative, it's collaborative, and it's focused on the needs of each and every one of you.”

Dan Ireland, president and chief operating officer of Finger Lakes Rural Hospitals, thanked Davis for helping to fulfill the vision and “champion the idea of innovation and thinking differently.”

This new place is a location where one can feel the out-of-box thinking that came together for the group of people he worked with, Ireland said. That included Rob Walker, chief executive officer for GLOW YMCA.

“And I think, as Rob and I have talked over the years, this concept, this idea, came from our community voice from the day we came together to talk about a simple idea of what more could we do to the hundreds, and I mean hundreds of people in the Batavia and Genesee County community that came together to really bring forth what's important. What do we want to see, even down to where should it be?" Ireland said. "We really decided through a voice of this community and really helping us grow and develop along the way. I want to thank you, especially for our partnership. As I referenced Rob, we've been along this journey. We talk about the fact that as the date this will open, it will have been 10 years from that first conversation and such an important journey along the way, and I can't think of a better partner." 

Healthy Living has moved several programs under the roof of this new $33.5 million building next to the old YMCA awaiting demolition this spring. Programs include diabetes education, prevention and support groups, nutrition and basic life support classes, a cancer services and MOMS program, childbirth and infant feeding class and Baby Cafe.

“From the early morning phone calls to the drive on the way home phone calls, we had to say, 'let's solve this hurdle. Who do we get involved there?' And you know, the nicest part about that is we've been able to lean on you, our partners in the community, to help us solve challenges that every project has along the way, and I’m so, so grateful for that,” Ireland said. “Our work here in Batavia, from a health system standpoint, is not just providing that medical care, but it's really providing an integrated health care model, and that's the vision this was built on."

 He said they would integrate primary care medicine and healthy outreach, two of Rochester Regional's core services, to partner with the wellness community. They answered that the Teaching Kitchen helps teach people to cook better for healthier lifestyles so "they can live to be the very best that they can be."

 "And that ripples out into our community, that ripples out into a healthier community that can really do wonderful things as we go down the road,” he said.

“This is just the shell of the future of how health and wellness come together,” he said. “But this shell will grow into something that we will do to make a difference in healthcare, make a difference to you, your friends, neighbors and our loved ones, and help us grow health and wellness in a rural community such as Batavia.”

The new GLOW YMCA has preschool and child care programs, a pool and splash pad, and boasts “state-of-the-art” weight and cardio equipment and an EGYM station, walking track, full court gym, dance and exercise studios, and men’s, women’s and family locker rooms.

This type of project was talked about for years — creating a space where people of all ages could come together and build lasting connections — Walker said.

“And now, thanks to your unwavering community support and the hard work of countless individuals, that dream has become a reality,” he said. “This Healthy Living campus will create a hub of activity, offering first-class programs and services for our youth, resources for our seniors and spaces for our families to create memories, from aquatics programming to youth sports to fitness programs and the medical services provided by Rochester Regional Health UMMC, these walls will echo with the sounds of laughter, learning and healthy living. 

"But let's not forget the journey that brought us here," Walker said. "It took the vision of our community leaders, our donors, the city and community support and the state acquiring DRI funding and other grants, and the sweat and determination of our construction team.”

Vincent Esposito of Empire State Development said that it's been a long time coming and has taken a lot of work and a lot of vision to get here. Batavia received a Downtown Revitalization Initiative grant in 2017, nearly eight years ago, and this project was one of the main reasons this community was selected, he said, because of a winning application.

“And to see it come to fruition, and to see it be, honestly, bigger and more beautiful than I even expected it to be, is really gratifying,” he said. “I can only imagine how good it feels for those of you who’ve been involved in this project. I'd like to thank my colleagues in New York State government who helped work on this … It really is transformational for a lot of communities," he said. "I know it's helped to really spur a lot of great things in Batavia. You know, there’s well over $5 million from New York State just in this one project. It's pretty cool to see it happen. So congratulations. Best of luck to everyone who gets to utilize this facility. It's really spectacular.”

The Healthy Living campus is now open, and the new YMCA opens Jan. 2. The old YMCA is set to be demolished in the spring. 

Press Release:

Has your family’s elf been looking a little too chill on the shelf lately? If you woke up to find your mischievous holiday helper hasn’t moved from their spot- or worse, skipped their nightly trip to the North Pole – fear not! Rochester Regional Health’s beloved Elf-mergency Care Center is open and ready to save the season. Rochester Regional Health is pleased to open the doors again this year for the health and well-being of your family’s exhausted elf.

From Snowdrift Sniffles to Glitter Lung, our expert team is equipped to handle every elf ailment with care. Whether your elf is suffering from an allergy to human contact or simply needs a little holiday TLC, we’ll get them back to their shenanigans in no time.

Here’s what you’ll get:

• Doctor’s Note – Proof of a thorough elf checkup, because even magical beings need a paper trail.
• Photo & Video Evidence – Visual reassurance of your elf’s recovery, including virtual visit footage that proves we’ve worked our North Pole magic.
• Custom Care – Whether your elf needs a quick candy cane splint or a sprinkle of holiday cheer, we’ve got it covered.

And while the “Elf-mergency Care Center” specializes in elves, let’s not forget the humans in your house. If anyone in your family is feeling less-than-jolly this season, Rochester Regional Health offers plenty of care options—whether it’s in-office, at one of our urgent cares or online. You can find the right fit for your needs at rochesterregional.org/get-care-now.

Press Release:

Rochester Regional Health (RRH) is proud to announce its inclusion in Becker’s Hospital Review’s esteemed list of the nation's Top 100 Health Systems with Outstanding Oncology Programs. 

This recognition highlights the exceptional work of the Lipson Cancer Institute and its dedication to providing top-tier, patient-centered cancer care. The list recognizes institutions which have “garnered national acclaim for advancing cancer care via their cutting-edge clinical trials and life-changing research.”

Becker's Hospital Review, a leading source of business and legal information for healthcare industry leaders, evaluates hospitals and health systems based on their cancer care services, patient outcomes and overall excellence. Organizations cannot pay to be featured on this list, making this recognition a true testament to the quality of oncology care provided by Rochester Regional Health.

“This recognition of the quality of cancer care being provided by the Lipson Cancer Institute is just one more example where Rochester Regional Health is distinguishing itself as a leader in healthcare in our community, our state and across the nation,” said Richard “Chip” Davis, PhD, CEO of Rochester Regional Health. “Our team’s dedication and expertise make us a leader in oncology, and we are grateful that they go above and beyond to ensure that our patients and their families receive the best care possible.”

This recognition by Becker’s comes on the heels of another recent accreditation for Rochester Regional Health. In August, the Lipson Cancer Institute received a three-year full accreditation as a Network Cancer Program from the American College of Surgeons Commission on Cancer. This accolade distinguishes Rochester General and Unity Hospitals as the only network of cancer centers in upstate New York granted this honor.

“Lipson Cancer Institute is proud to have met the rigorous guidelines required by the American College of Surgeons to achieve this prestigious accreditation,” said Prad Phatak MD, Executive Medical Director of Oncology at RRH. “This honor underscores the work of our multidisciplinary oncology teams who tirelessly provide gold-standard cancer care for our patients while understanding that treatment extends far beyond the physical to include mental and emotional health as well.”

These recognitions by Becker’s and The American College of Surgeons continue to shine the spotlight on Rochester Regional Health and the Lipson Cancer Institute as a beacon of excellence in cancer care, reinforcing the clinical expertise and dedication our clinicians and team members demonstrate every day.

Press Release:

The Sands-Constellation Heart Institute (SCHI) Advanced Heart Failure and Mechanical Circulatory Support team at Rochester Regional Health (RRH) has been recognized as the 2024 Outstanding Heart Failure Care Team by the Heart Failure Society of America (HFSA). The Rochester team is traveling to the annual HFSA Scientific Meeting in Atlanta to receive the award.

“For years, patients with serious heart conditions, including heart failure, often had to travel outside the region to find specialized care. This award affirms what we’ve always known: world-class cardiac care is available right here at Rochester Regional Health,” said Dr. G. Randall Green, MD, JD, MBA and Executive Medical Director of SCHI. “This national recognition underscores our commitment to delivering exceptional, life-saving care to the patients and communities we serve every day.”

The Advanced Heart Failure and Mechanical Circulatory Support Team is made up of physicians, Advanced Practice Practitioners, nurses, pharmacists, nutritionists, social workers and support team members, who treat thousands of patients a year. Patients travel to Rochester if necessary to receive the latest and most advanced treatments or even take part in groundbreaking clinical trials. They can then continue their treatment plans and receive services close to home in one of our many community-based SCHI provider offices. The team integrates modern technologies such as remote monitoring and teleconferencing to look for symptoms and stay connected.

“Our team and our patients have become family, and we live our purpose of uplifting humanity through care for our community by providing nationally-recognized cardiac care in a geographically isolated and underserved region of New York State,” said Dr. Scott Feitell, MD, Heart Failure Expert with the Sands-Constellation Heart Institute. “Whether we are conducting a clinical trial to examine the effectiveness of new, cutting-edge treatment options or developing treatment plans for those suffering from heart failure, my team and the professionals at the Sands-Constellation Heart Institute are here for our patients.”

To learn more about the RRH Sands-Constellation Heart Institute Advanced Heart Failure and Mechanical Circulatory Support team, heart disease, diagnostic and monitoring technology and heart failure treatments that include lifestyle and medical management support visit rochesterregional.org.

Press Release:

As cold and flu season coincides with children returning to school, Rochester Regional Health (RRH) is prepared to meet the rising demand for urgent care services. Healthcare providers often see an increase in ear infections, bronchitis, strep throat, colds, and the flu during this time of year. 

Additionally, sports-related injuries such as sprains, fractures, and strains tend to spike as student-athletes hit the field. RRH provides three convenient urgent care options to ensure families can get the care they need, whenever and wherever they need it.

1. In-Person Urgent Care: RRH’s in-person urgent care centers are available any day of the week to treat a wide variety of illnesses and injuries, including seasonal colds, flu, ear infections, bronchitis, and more. They are also equipped for vaccinations, X-rays, and physical exams. Patients can visit the RRH Urgent Care website to find a location close to home and check wait times at each site.
2. Virtual Urgent Care: For those who prefer not to leave home, RRH Same-Day Virtual Urgent Care has expanded its hours to provide even more flexibility. Available seven days a week, Virtual Urgent Care connects patients with expert providers through a smartphone or computer. With an average wait time of just 15 minutes, it’s a convenient option for handling cold and flu symptoms, infections, and minor injuries without ever stepping out the door.
3. Dedicated Orthopedic Urgent Care: With student-athletes returning to sports, RRH has two dedicated Orthopedic Urgent Care centers located in Victor and Henrietta. These specialized centers offer walk-in, no-appointment-needed care for orthopedic injuries like sprains, fractures, and muscle strains. Patients can access expert orthopedic care quickly and efficiently, avoiding long waits at emergency rooms.

“Rochester Regional Health offers patients easy and convenient access to care where and when they need it most. We understand that many patients prefer to avoid busy hospital emergency rooms, which can involve long wait times. That’s why we continue to expand our urgent care options to serve the community close to where they live, work, and play,” said Mary Parlet, Rochester Regional Health Chief Ambulatory and Clinical Services Officer.

RRH offers Urgent Care locations throughout the region, including Batavia, Brighton, Canton, Chili, Geneseo, Greece, Henrietta, Penfield, Potsdam, and Webster. In the City of Rochester, patients can visit our centers at St. Mary’s Campus and the Wilson Multicultural Medical Campus. For specialized orthopedic care, walk-in services are available at our dedicated Orthopedic Urgent Care locations in Henrietta and Victor.

For a complete list of locations and times you can check here: https://www.rochesterregional.org/services/urgent-care.

To learn more about when to visit an Emergency Room versus an Urgent Care, head here: https://hive.rochesterregional.org/2021/04/urgent-vs-emergent-care.

Press Release:

Rochester Regional Health's assessment of the worldwide CrowdStrike IT outage has shown minimal impact on our systems. 

All RRH hospitals and outpatient sites are fully operational. Patients with scheduled procedures and appointments should continue with those as planned.

If you have any questions, please contact your provider’s office.

Akron resident Leonard Woltz, Jr. was likely just days from death in October when he encountered the UMMC wound care treatment team.

Now, he is nearly healed, and Dr. Joseph Canzoneri expressed confidence that he will walk again.

Woltz had a necrotizing fasciitis infection in his foot.  The infection is caused by a rare, flesh-eating bacteria.

"It just absolutely blew up over a matter of three or four days," Woltz said. "And that's it. I got a football on the end of my foot, and then that one day we came in, and I got right in, and you know, they started treatments and everything in the hospital. But the care here, and the folks here are just they are -- it's absolutely incredible."

On Tuesday, Woltz attended a ceremony honoring the Wound Care Center for its eight consecutive years of being honored by Healogics, the nation’s largest provider of advanced wound care services. This year, the clinic received the President’s Circle Award along with the Center of Distinction and Robert A. Warriner III Clinical Excellence awards for 2023.

The trio of awards was dubbed the hat-trick, after the sports metaphor that originated in England among cricket players.

The awards recognize the center's quality care, consistent compassion for patients, and expertise.  The center, according to a Healogics representative, had an 86 percent heal rate in 2023 and a patient satisfaction rate of 94 percent.

Healolgics works with more than 600 hospitals nationwide and only 34 are receiving the 2023 Presidents Award, and only two in New York.

"These awards are achievements well deserved, well acknowledged," said Toni McCutcheon, director of operations for Healogics. "It really comes from the people-first patient-centered processes they have here. They're healing patients, they're taking care of their patients, they love their patients. If it wasn't for that, this wouldn't happen. So it's always about the patient and will always be about the patient."

That's precisely how Woltz feels about the center.

"From the time you walk through the door and you talk to Mary Beth, you know you're amongst friends and people who care about you," Woltz said.

Canzoneri said Woltz presented one of the most challenging cases the clinic has faced.

"This is one of the worst types of infection," Canzoneri said. "It travels up the foot and very quickly results in sepsis and can often result in death and high incidence of leg amputation."

Woltz was admitted on a regime of IV antibiotics and drainage of the wound.

"We then took him back to the operating room for limb salvage procedures to preserve as much of this foot as possible to avoid below-knee amputation," Canzoneri said. "It is crucial to prevent below-knee amputations because it results in high mortality rates within three to five years. And almost 80 percent of patients who sustain a below-knee amputation never walk again and are confined to wheelchairs or assisted living."

The infection was contained with a mid-foot amputation and aggressive treatment, including use of the center's hyperbaric oxygen chamber.

At the gathering, Canzoneri pronounced Woltz "almost healed" and that he would almost certainly be totally healed within weeks.

Woltz said he's gone from the psychological trauma in October of wondering what his future would be like, and if he even would have a future, to looking forward to resuming most of his prior activities.

"Now we're down to this part here where this thing is closing so rapidly now because of all the stuff we've done before and the brilliant move that Dr. Joe made with my foot," Woltz said. "It's all coming down to 'Wow, I'm going to be okay.' I'm gonna be able to do 97 percent of the things I used to do. You know, I'm not gonna be running marathons anytime soon, but yeah, it's all right."

As with any major construction project, there were a few delays for the Batavia Medical Campus on the north side of the Thruway entrance; however, a preview glimpse of the campus Wednesday showed off the multi-floor, 95,000 square-foot facility with ample windows and natural light that’s now ready to serve, officials say.

Dr. Shan Dhanda is among the first occupants to move in, offering family medicine services. 

“We’ll be moving in as of Monday. We’re very excited about that. It’s a combination practice of Batavia Internal Medicine as well as the old Oakfield Family Medicine, which Dr. Barcomb owns. We’re very excited to move in here and get going,”  Dhanda said during a media tour of the spit-polished site at 8103 Oak Orchard Road, Batavia. “What's fantastic about the facility is that for patients, it's a nice resource where they'll be able to get multiple aspects of their medical care underneath one roof. So a patient can come in here and at the same location, they can have their primary care provider, they can have their cardiologist, they can have their orthopedic specialist. They can also bring their kids in here for the pediatric department. In addition, they can get their lab work done here, as well as their imaging. So it's a very nice resource for the community.”

Come Monday, the Rochester Regional Health facility, easily visible from Route 98, is open for business, with more than a dozen specialty offerings, including cardiology, neuroscience, otolaryngology, orthopedics, plastic surgery, primary, urgent and pediatric care, and vascular surgery, a patient draw laboratory and imaging center.

There will be some shifting of offices and services from other areas within the city that are closing to move over to this new location and make room for new purposes, including imaging, the laboratory, orthopedics, pediatric and cardiology care.

Daniel Ireland, president and chief operating officer of the Fingerlakes Rural Hospital for RRH, said that the facility is designed and created to be an access point for a variety of different services related to health care — offering “everything from primary care and pediatrics through specialty care such as orthopedics, general surgery, vascular surgery, plastics and bariatric surgery.”

“We're also going to offer a comprehensive cardiology office and clinic here and neurology services inclusive of pain management and pain management therapies. Additionally, the site will be the home of a new urgent care that will have replaced the urgent care from the Jerome Center, as well as lab and radiology services, including ultrasound DEXA, scanning mammography and Gen X-ray services here in the building,” Ireland said. “We are bringing a lot of services from disparate locations to one. It brings all those services under one roof. So from a patient experience standpoint, they are coming to one destination in order to get the care that they need. But even further, it allows us to expand the amount of services provided in many of the locations today. We've reached the limit of those buildings to be able to offer additional services and bring in more physicians.

“And so this building has allowed us to add, for instance, in cardiology, we've been able to add two additional cardiologists to the program and be able to rotate through specialty cardiologists into the community here,” he said. “So it not only expands, in relocates services under one roof, it allows us to grow and offer more services to the community, and hopefully improving access for those around us.”

The new building has an updated blueprint and technology, versus the more antiquated locales, the former St. Jerome’s Hospital of decades ago, for example, he said. 

“They're not efficiently designed for today's style of medical practice. You'll note when you walk through some of the facilities here we have what we call an on-stage off-stage area where patients will enter one door to the exam room, and the clinical team will be behind another door to be able to come in. And that allows for highly efficient care and keeps care moving through the process,” he said. “Those existing facilities don't have the geographic footprint to be able to do that. Additionally, we have a number of buildings, especially around our main campus, that have reached, really, the end of life. And they’re going to cost significant investment to upgrade without a lot of ability to expand. So we'll be able to take some buildings down on the main campus and improve parking around the hospital, which is a win-win, as we're able to grow services in the community but also make access to the main hospital just as convenient.”

Ireland is aware of the fears expressed by some people that this new place is out of bounds for someone with no dependable means of transportation and too far for one to walk. The new location is a strategic position for patients from both inside Genesee County and also from Orleans and Wyoming counties that seek care from RRH specialists, he said.

“I think patients are going to find that to be convenient. I know initially, the fear is that it is traveling right outside the city. But we are very, very close to the city line. We have coordinated with the regional transportation services, and they are able to offer patients transportation out here on demand. So patients who don't have the ability to drive will still be able to get to this campus very easily and conveniently,” he said. “And for those that are driving, it is really right over the Thruway bridge. So I think the little bit of drive out to the facility will be offset by the convenience they're going to get by the amount of services they're able to access in one stop, and hopefully make life for their health care much easier.”

What’s more, those who do drive can park in the garage underneath the building during winter to avoid a blustery walk to their vehicle to and from the appointment. That accommodation, plus easy access to offices and natural light, was incorporated from staff and patient surveys during the planning phase of the project. 

Rural health care is in crisis right now, he said. In a post-COVID era,  hospitals and health systems are downsizing, and some of the first places where that seems to be happening is in rural communities, he said. That’s why the completion of the medical campus — its survival through the pandemic — is so “critically important,” Ireland said.

"But what it does is it makes an investment in our rural communities and helps continue to grow access to health care, instead of shrink it in the transformation of healthcare that we are going to see going forward, that will be critically important to be able to bring care to where people are, instead of trying to ask people to drive to distant locations for care. Every time we add a layer of driving to care, we add a barrier for a lot of our patients, we want to break down those barriers, and that is part of where healthcare is going," he said. "Part of this building will also serve in some capacities to be able to link up with other specialties. So it becomes a destination point for people to get multiple types of care, even through one office in the building. So it is part of what the transformation of healthcare is leading to. And part of how Rochester Regional Health is really looking to solve the crisis in health care today."

For more information, go to Batavia Medical Campus.

Cheryl Netter and Scott Davis are two of the fortunate ones. They are people who have survived the grip of addiction and have emerged on the other side, now devoting their lives to helping others who are struggling with substance use disorder.

So many others didn’t make it. More than 100,000 in the United States over the past year alone – and nearly 80 Genesee and Orleans County residents who died of a drug overdose over the past four years.

Netter (photo at left) and Davis briefly shared their stories of anguish successful recovery on Wednesday afternoon at the annual Overdose Awareness Day at Austin Park.

The event, organized to raise awareness of the dangers of opioids and to remember those who have succumbed to an overdose, was coordinated by the Genesee-Orleans-Wyoming Opioid Task Force, in conjunction with the National Institute of Health’s HEAL (Helping to End Addiction Long-Term) Initiative.

Recognized as a community “hope coach,” Netter said she is “an overdose and suicide attempt survivor.”

“Leading up to my (suicide) attempt, much of my struggle and pain I chose not to allow people to see. I spent my younger years masking my way through life, not recognizing or even acknowledging my inner struggles,” she said. “This led me to dabbling with mental health issues, risky behavior, substance use and trying to (commit) suicide. I stand with you today only by the grace of God, and with many years of recovery and I'm able to tell my story in my own voice.”

She quickly shifted her focus off of herself to speak about those who are no longer with us because of drugs.

“We're here and I want to remember and acknowledge those individuals gathered here today, along with their families and friends. Those who aren’t able to tell their story with their own voice due to …losing the struggle of addiction and to talk about the crisis we’re all facing right now.”

Netter encouraged family members and friends to keep the stories of those departed alive.

“We’re sowing seeds of hope and healing, not only in the hearts and lives of others, but also in our own hearts and our own life,” she said. “Strength and recovery can be found by giving a voice to the stories of those who may otherwise go unseen and unheard.”

Davis (photo at right) has been a certified peer recovery advocate for the Rochester Regional Health system for the past two years – a far cry from where he was for most of his adult life while addicted to heroin and fentanyl.

He shared that when his mother died in 2008, his life spiraled out of control, and the result was incarceration, institutions and near death. Eventually, and with the help of medication for opioid use disorder and support from family and friends, Davis pulled himself up, and continues in his recovery.

Two years ago, his brother died from an overdose, a searing pain that he said he is “working through.”

“Every day, there is something that reminds me of him,” he said. “He’s always there with me.”

Other speakers included John Bennett, chief executive officer at Genesee/Orleans Council on Alcoholism and Substance Abuse; Paul Pettit, public health director for Genesee and Orleans County Health Departments, and Dawn Stone, peer advocate at Spectrum Health in Wyoming County.

John Bennett: We’re Working to Save Lives

“You would think that in the year 2023, with all of the people who have come out publicly – all the movie stars and athletes that have come out and talked about their addiction – that the stigma would reduce? But it hasn’t. It’s still there,” Bennett said. “So, I just want to thank all the people here today who are recovery warriors. It’s the work that you guys do every day. The support agencies like GCASA, to support the people in the community, that really make a big difference.”

He mentioned how the agency has grown in recent years from 65 to almost 200 employees and adding needed services such as housing for various groups, childcare, transportation and The Recovery Station social meeting place on Clinton Street Road.

“We also provide services for the homeless, particularly through a homeless housing grant that we recently got,” he said. “We’re going to be working on coming up with transitional housing crisis beds for these folks, where they will have a place to stay for seven to 15 days. Those are hard to find, but we’re working to make those come true.”

Bennett said recovery workers are making a difference by trying to save lives.

“My heart goes out to all of you who have lost a loved one. I can’t imagine the grief and loss. But know that we’re trying to make a difference behind the scenes to help future loss of life,” he said.

Paul Pettit: An ‘Urgent Public Health Threat’

Pettit said that data shows that the opioid epidemic continues to be a “very urgent public health and public safety threat in our communities.”

“Drug overdose deaths continue to be the number one leading cause of injury mortality in the United States,” he said. “It’s been that way for many years now. And unfortunately, it's probably going to continue to be the number one cause of death. It's more than vehicle accidents and other types of injuries.”

More than 100,000 people died by overdose last year in the U.S., he said, adding that since 2019, there have been 56 overdose deaths in Genesee County and 23 overdose deaths in Orleans County.

“That’s 79 individuals that have lost their lives to overdoses that we could have prevented; that we are working to prevent it. And that's why we're here today -- to bring awareness to that and to honor them,” he said.

Pettit credited the GOW Opioid Task Force, a three-county coalition founded in 2017, and the more recent HEALing Genesee initiative for examples of community human services agencies coming together to fight this epidemic. 

“Three areas that we continue to focus on in the community is opioid overdose prevention and education and naloxone (Narcan) distribution … medication for opioid use disorder and linking individuals to treatment, and safer opioid prescribing and dispensing.

Dawn Stone: ‘It Takes a Community’

Noting that she provides support and encouragement for people from the age of 5 to 90, Stone said “it takes a community” to combat the increasing mental health and substance use epidemic.

In recovery for 19 years, she said that 21 people have died due to an overdose in Wyoming County in recent years, with 41 being the average age of those individuals.

“It’s not just young people,” she said. “Substance use affects all ages. We need to ask our elders, ‘Are you OK?’ and offer them the help they need.”

To conclude the program, Brandi Smith of Batavia, who has been in recovery from heroin, fentanyl and cocaine for six years, read a poem, No Hero in Heroin, in memory of her brother, Jason, who died of an overdose.

In part, the poem states, “So alone, so filled with fear, but I kept on swimming, well, drowning in tears; I never gave up, finally said my goodbyes, found beauty in life, without you by my side; You’re part of my past now, no longer a friend, despite you name, there’s no HERO in heroin.”

Disclosure: Mike Pettinella is the publicist for GCASA.

Photos by Steven Ognibene.

A media tour scheduled for Wednesday morning at the new Batavia Medical Center has been canceled, along with the grand opening of the Batavia-based facility set for Monday, Rochester Regional Health officials said.

RRH was waiting for a final letter from New York State signing off on the project, but that letter has not yet arrived. A new opening date has not been determined but will likely be sometime in mid-September, spokesperson Cristina Domingues Umbrino said Tuesday.

The health facility hosted a small tour for dignitaries at the new 95,000 square-foot site on Oak Orchard Road last Friday, with the plan to open it up to media this week in anticipation of an opening slated for Aug. 28. 

While some areas in New York are seeing an uptick in COVID cases — enough to warrant stricter masking policies — that hasn’t been the case in Genesee County so far, Genesee and Rochester Regional Health officials say.

Two Upstate Medical hospitals recently reported revised policies to reinstate mandatory masking for all staff, visitors and patients in clinical areas of the hospitals’ spaces, and masking was also strongly encouraged for non-clinical areas as well, according to news reports. 

Genesee Orleans (GO) Health’s Public Information Officer Kaitlin Pettine said that there’s been an increase in COVID cases in the second week of August, but there has not been any new masking policy considered.

Her agency is reflecting the recommendations set forth by the state Department of Health and the Centers for Disease Control and Prevention at this time, even though “medical centers/systems can also determine their protocols at their own discretion.”

"For the week of August 9 to 15, Genesee County had 10 new cases,” Pettine said. “As expected, we are seeing new strains of COVID. Each strain will present with varying levels of transmissibility and severity.  We will continue to monitor activity in our communities and provide recommendations as indicated."

Rochester Regional Health is seeing some increase in COVID inpatient admissions, but the number is considered “rather small,” communications specialist Cristina Domingues Umbrino said.  

“We are not considering reinstituting the mask mandate at this time,” she said. “Some restrictions remain in high-risk areas.”

Hospital restriction policies are available HERE.

As everyone moves into the fall season, Pettine encourages residents to practice the following public health advice for all respiratory illnesses: 

• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your mouth and nose with a tissue when coughing or sneezing.
• Wash your hands with soap and water often. If soap is not available, use an alcohol-based hand rub.
• Avoid touching your eyes, nose or mouth.
• Talk with your healthcare provider and get vaccinated. 

If you're curious about local cases, GO Health updates COVID-19 data on Wednesdays at the GO Health website 

With an opening date of Aug. 26 drawing closer, Rochester Regional Health celebrated the completion of its new medical campus in Batavia on Friday with a brief ceremony that included a ribbon cutting and a first look inside the building for a few dignitaries.

Many of the medical offices and services offered by United Memorial Medical Center and RRH at St. Jerome's and other medical buildings are moving into the new medical campus, making it more of a one-stop shop for area residents receiving out-patient medical care.

RRH invested nearly $45 million in the 95,000-square-foot facility.

Hospital officials describe the facility as "centrally located right off the Thruway, in a convenient place both for local residents and those coming from around the region."

There will be more than a dozen specialty services all under one roof, including primary care, pediatrics, orthopedics, otolaryngology, plastic surgery, vascular surgery, neurosciences and Sands-Constellation Heart Institute cardiologists.   

Lab services will also be offered at the campus.

The campus will also offer urgent care seven days a week.

Previously: RRH's 'one-stop' medical campus ready to open

As construction of the Healthy Living campus in downtown Batavia continues to take hold right under the noses of city-dwellers, another Rochester Regional Health project is about to set sail with an opening celebration just over the city’s north border on Route 98.

The $44.5 million, three-floor Batavia Medical Campus has been in progress for the last two years, and officials are preparing for a ribbon-cutting next Friday, United Memorial Medical Center President Dan Ireland says.

“Its intended purpose is to create greater access to health care for people around Genesee County, including Batavia, but then Genesee County and the surrounding area. The idea being is we're going to consolidate a number of services into that building. So it's almost one-stop shopping for patients, they can go there and they can get multiple appointments done, potentially at the same time,” Ireland said Friday afternoon at his North Street office. “And have ease of access to all the services that we're moving into the building, meaning that we're already offering them in the area, all are being moved there because they're reaching their capacity limits where they are and they needed more space to grow and offer more availability to patients.

“It's bringing new access to healthcare, it's bringing growth potential for the future. And, again, we chose the location because it really creates the most convenient access for folks,” he said. “We've worked closely with our (Rochester-Genesee Regional Transportation Authority) bus service for people who live in the city, they can use their on demand service and have the bus bring them out. We're not necessarily putting a bus stop in out there right now because to do that RG RTA has to do a lot of assessment, but they they've made it clear they're willing to offer services to people who call and request transportation to that campus.”

A merging of services
Coming from the hospital grounds, Batavia City Centre and the Jerome Center will be Batavia internal medicine, Batavia Pediatrics, Sans Constellation Heart Institute, the pain center and neurology, Genesee Orthopaedics & Sports Medicine, general, vascular and a bariatric surgery practices, and lab, X-ray, ultrasound and MRI services.

Once services of X-ray,  lab, ultrasound, mammogram and dexascan are moved out of the Jerome Center, what will fill that empty space?

“I already have our teams looking at that,” Ireland said. “What does our community need? That’s a great space. Is it chemical dependency? Behavioral health? We will be talking to GCASA and to (Mental Health Director) Lynda Battaglia.”

While many of those service providers were filling to occupancy with no room left to expand, moving them out will afford more room for other physicians and practices looking to rent space, Ireland said.

“We have a number of services that need space, and we have private physicians in need of space looking to rent,” he said. “We’re in health discussions with them.”

Urgent care, which was closed some time ago, will be moved back into the Jerome Center, and other areas have reached their life limit, such as 207 Summit St., which will be knocked down to create more parking space as part of the new configurations, he said. 

An important term in construction these days, apparently, is “shell space,” carving out empty cavities for future use. There will be some shell space as part of the medical campus for a Phase II down the road, as “we know the needs of the community keep evolving,” Ireland said.

Architects were thinking some time ago at the UMMC campus and built in some of that “shell space” on the second floor over radiology. That’s “on our radar for the next big project,” Ireland said, for a new intensive care unit to shore up the current one that’s circa 1954. 

“We’re navigating the fundraising,” he said, for a cost of somewhere in the ballpark of $12.5 million.

There’s no definite timeline for that project at this time.

Covering the details at Batavia Medical Campus
There is covered parking under the Batavia Medical Campus building for patients to alleviate a need to walk across windy parking lots, he said. All providers are to make the transition at the same time by the end of August, and patients are to be notified of the change in location when making appointments, he said. 

Touted as a “destination campus,” the 112,000-square-foot site will be home to experts in more than 20 specialty areas in a state-of-the-art multi-provider medical complex at 8193 Oak Orchard Road.

Specialties include: cardiac, endocrinology, gastroenterology, general surgery,  imaging, infusion, laboratory, neurology, orthopedics, podiatry, otolaryngology, pain management, pediatric, primary and urgent care, vascular surgery and women’s health specialty services.

And on the other end of town, there’s still a lot of construction going on at Healthy Living, with an estimated 40 percent completion at this point, Ireland said. 

Although not done, it has caused a stir among some people who have come back to visit and noted the new development and flurry of contractor activity. 

“That's the exciting part about it. I mean, I think we knew, once we determined what the design was gonna be, it was going to be transformational on Main Street. And I think when we're all said and done, and the new building’s up, and the old YMCA is down, I think it's just going to be a beautiful part of the Main Street streetscape,” he said. “And the goal is just to be inviting people to come in. I mean, the beauty of the partnership with the YMCA is we can bring health and wellness right together and bring doctors to work in closely with people who are going to the Y for their physical fitness or wellness activity, and folks at the Y can easily get to access to our preventative care work.”

So who will be moving into the new digs?
This project has been ongoing this past year, including the razing of the old Healthy Living headquarters in Cary Hall and erecting concrete walls and foundational structures for what will eventually house services from 164 Washington Ave., including breast cancer and colon screenings, diabetic educators, smoking cessation classes, and Baby Cafe, plus Batavia Primary Care from the Jerome Center and a big meeting room to provide education classes for employees, a computer training lab, and a multi-purpose room for a teaching kitchen.

“So we can offer bigger classes and better access to people for learning and growth, and on the Y side, the state-of-the-art pool and gymnasium and workout equipment. Really, it's going to be an exciting place to go. And as I said, very inviting, it's designed to draw people to come in, you know, use the multi-purpose room, use the services at that location, gather there,” he said. “And the outside landscape that we're putting in will be inviting to do outside programs.

“So, like you said, we started with a beautiful day like today and want to be out, I mean, you could have meetings like this right out on the terrace that's going to be built there, or if you want to do exercise or yoga or things like that, I mean we're envisioning those things happening during the nice sunny days,” he said. “But then when it's cold and damp, we'll be able to come inside and be warm inside with the bright colors and the, really, I think, the inviting atmosphere.”

So while spectators are seeing scaffolding and rubble, wondering just why it’s taking so long to reach the endpoint, what’s been happening at this new facility spot?

All of the plumbing is being dug, the decks are being poured, as the goal is to get it enclosed before winter, he said. 

The pool is slated to be dug out for installation soon, with a completion date still set for mid to late summer 2024. 

“The whole intent of the project is to build the new (YMCA) before closing this one,” he said. “We want to keep it open for as long as possible without disruption.”

Foundations and footers have been poured, and steel girders put in along with block walls, he said. But there are also open spaces, and that’s intentional. 

“What I think what's really cool about that location is, there's a lot of space that still looks like what's supposed to go there because it's wide open. But a lot of that's glass, and that's what's going to be nice because it's going to create a nice footprint, they'll be glass and panels that'll be going out there,” he said. “Our biggest thing we didn't want to do is turn it into just a brick structure that was just, you know, brick, we wanted to make it more of a feeling.” 

That layout is every bit symbolic of the way in which this project began — it originated from a feeling communicated by the city, school district, county, Youth Bureau, hospital and YMCA leaders.

The numbers spoke loud and clear that this was no small or easy task: $10.5 million from UMMC, which received a $7.5 million state transformation grant, used $1 million from capital reserves and raised another $2 million from donations, and about $22 million from YMCA, a substantial amount to come from an ongoing fundraising campaign.

“I think when we started, people weren't sure it was going to be possible. And it was, and is, and so it just goes to show the testament of our community. I mean, Batavia and Genesee County, we want to have good services here, we want to have places for people to go that are safe and welcoming and whatnot. And I think when you introduce something and bring the community in like we did … it wasn't like one person saying, I want to build a Y or one person saying I want to build this campus, or I want to build a hospital building or whatever … everybody was talking together, saying what can we do and what would be the most impactful? And that's the genesis of what is now being built,” he said. “So it's truly a community building that came from the needs of all parts of the community coming together. So that's what makes it very special for me. Because when it's said and done next year, I mean, we're going to open the doors for a lot of people to get access to stuff that they may not have experienced previously.”

Photos by Howard Owens.

Press Release:

The St. Jerome Guild, Inc., selects the recipients of the annual St. Jerome Guild Health Career Professional Scholarship 2023.

Two UMMC/Rochester Regional Healthcare providers are this year’s recipients. This award is offered annually to outstanding employees who are continuing their education to support healthcare in our local community through UMMC/Rochester Regional Health.

Nicole Hopkins, RN, specializing in patient pain management is striving for a degree in Family Care Nurse Practitioner and currently attending Roberts Wesleyan. Jennifer Kula, is a patient care technician and is currently enrolled in the second year RN program at Genesee Community College.

Additional awards of $100 each were given to Mary Caprio and Vanessa Eason who are both pursuing degrees to enhance their careers at UMMC.

If you have any questions, please call me at the cell below or contact me at maredickinson@gmail.com.

 Submitted Photos

Press Release:

Rochester Regional Health (RRH) is pleased to announce a significant update to its COVID-19 vaccine policy. Effective July 7, RRH will no longer require the COVID-19 vaccine for employment, following the repeal of the New York State Department of Health (NYSDOH) mandate and the recent announcement by the Department of Health and Human Services (HHS) and the Center for Medicare and Medicaid (CMS) regarding the end of the COVID-19 vaccine requirement for healthcare workers at CMS-certified healthcare facilities.

As RRH aligns with the NYSDOH's decision to fully repeal the COVID-19 vaccination mandate for healthcare facilities, the organization acknowledges the evolving landscape and the need for flexibility while upholding the safety and well-being of its employees, patients, and community.

"We are excited to share this update regarding our COVID-19 vaccine policy," said Charlene Wilson, Chief Human Resource Officer at Rochester Regional Health. "Our priority has always been the health and safety of our employees, patients, and community. With the NYSDOH's repeal of the vaccine mandate, we believe this change will provide increased choice and autonomy for our dedicated staff."

While the vaccine requirement is being lifted, RRH strongly encourages all employees and community members to consider the benefits of vaccination. Vaccination continues to be an essential tool in preventing the spread of COVID-19 and safeguarding public health. RRH will maintain vaccine availability at its facilities for those who wish to receive it.

Former employees who left RRH due to the NYS Vaccine Mandate are also welcomed back to the organization. They are invited to learn more and apply for open positions by visiting careers.rochesterregional.org.  If they choose to re-apply and accept an offer, RRH will work rapidly to bring them on board.

The UMMC/RRH Lemonade Stand, after a successful debut last summer, was back at Centennial Park on Thursday, this time with live music.

One reason to bring it back, said Lori Aratari, senior development officer for UMMC, was that last year's event raised $15,000, which was double the amount anticipated.

That's great, but really, it really is about the kids.

"That's the biggest thing," Aratari said. "We're getting kids involved in philanthropy at a young age and showing them the importance of giving back and especially supporting health care in our community."

This year, donations to the event will be used to assist patients dealing with congestive heart failure.

"We're going to be able to purchase these kits. They're $60 each, and these kits have some tools that patients can use to help keep them out of the hospital," Aratari said. "The tools include a digital scale and a blood pressure machine that's digital. So being able to give them the tools will help keep them home and keep them healthier."

There were 260 patients who came through UMMC in the past year to be treated for congestive heart failure. 

"If we can get every one of them a kit, that would be wonderful," Aratari said. "Every dollar we raise will stay here and will allow us to buy those kits."

Photos by Howard Owens.

If the smells wafting through your open windows have been tinged with burning embers more than tangy barbecue sauce Tuesday, they’re likely coming from wildfires raging through eastern Canada, and a rheumatology expert has five words of advice to keep in mind.

Don’t panic and use caution, says Dr. Shahzad Mustafa of Rochester Regional Health’s Immunology and Rheumatology Department.

“It would have a modest impact on respiratory conditions, and there’s absolutely no reason for panic,” Mustafa said during a Zoom call with journalists Tuesday afternoon. “You don’t want to overreact … but you want to be thoughtful about it. The analogy would be if you’re around (someone smoking tobacco). Certainly, it can be irritating, and it can affect how you feel, but I wouldn’t expect certain respiratory effects in the short term. By short-term, I mean hours, days, not lifelong.”

One journalist had said the state Department of Environmental Conservation had graded air quality at a level of 152, which Mustafa said was not an unhealthy stage, but one that should be heeded. 

If people are exercising outdoors and begin to feel the effects of the smoke — considered to be pollutants and not allergens, he said — then they may want to take it indoors.

Some school districts, including Batavia City Schools, canceled outdoor activities for the day due to the air quality warnings that have been issued this past week and with a special emphasis on Tuesday via news reports.

The eastern section of the United States was literally facing some unhealthy air conditions as winds carried in the hazy effects of wildfires from Ohio Valley to as far south as the Carolinas, according to NBC News.

Journalists from various counties in the region remarked just how palpable these fires have become locally — in sight, smell and taste of a dirty sky, sooty air and ashy flavor.

There can be a degree of impairment to anyone, Mustafa said; however, that’s more a statement of caution than fact, and to use common sense about going and remaining outside. As for those school districts, such as Batavia canceling its Color Run for the day, they were being prudent, he said.

“I think it’s a reasonable approach to cancel outdoor physical education for today due to allergic conditions, and if asthma affects a couple of kids, that’s a reasonable approach out of an abundance of caution,” he said. “And if it’s short-lived, I think it’s okay.  We’re kind of blessed. We don’t get impacted by outdoor air quality that often, as major metropolitan areas with population are affected more often.”

What about pet lovers? Should they continue to take Max for his walks?
“It’s hard to know; there may be impacts. Maybe shorten your walks,” Mustafa said. “Most people can do outdoor activities, but if you’re not feeling well, get inside.”

Keep in mind to:

• Use common sense and monitor how you, your pet and others around you are feeling.
• Consider wearing a mask if you are very sensitive to the current air quality.
• Do what you feel is best for you in the absence of significant health concerns.
• Understand that short-term exposure may be okay versus long-term, which “can have a tremendous impact on health.”

Later on Tuesday, the state DEC issued an air quality advisory for Genesee and several other Western New York counties through midnight Wednesday.