emergency dispatch

Press Release:

In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor.

National Public Safety Telecommunicators’ Week is a time to thank these men and women who have dedicated their lives to serving the public.

Genesee County Sheriff William A. Sheron, Jr., along with the Genesee County Legislature and all emergency first responders, recognize these public safety professionals for their continued dedication, professionalism, and commitment to public service. The Genesee County Legislature issued a proclamation recognizing April 14 – 20, as National Public Safety Telecommunicators’ Week.

Emergency Services 9-1-1 Dispatchers are there 24/7, 365 days a year for police, fire and emergency medical personnel and the public in time of need. 

Many people do not think about these seemingly nameless, faceless individuals until they experience actual emergencies themselves. In many instances, Dispatchers make the difference between life and death. 

Typically, over 80,000 events are dispatched yearly, a daily average of 219, and over 100,000 telephone calls are handled, which is an average of 273 calls per day. 

The Genesee County Emergency Services Dispatch Center is comprised of 23 men and women who dispatch to 5 local police agencies, the New
York State Police, 19 fire departments/Emergency Management Service, 3 ambulance services, as well as 41 other local, county, regional, state, and federal agencies.

“Everyday citizens depend on the skill, expertise and commitment of the 9-1-1 Dispatchers. They are the first to take that phone call; the first to provide basic life support in a medical emergency; and also the first to dispatch needed fire, police or EMS responders for the call. 

They are to be recognized and commended during this very special week. I would like to personally extend my sincere appreciation for their hard work and dedication. They are truly unsung heroes in our community,” stated Sheriff Sheron.

Genesee County’s outdated emergency dispatch center certainly was cheaper to be removed than the new one replacing it.

Genesee County Legislature approved an additional expense of $23,094 during its meeting Wednesday for unexpected costs related to the capital project for dispatch center console furniture. The project initially was for $320,000 in February 2022 and was adopted on July 27 of that year for $380,000.

The director of Emergency Communications requested the latest additional funding to complete the project, which was estimated to be 95 percent finished.  Sheriff William Sheron said that individual monitors are to be installed within the next week or so. The outdated communications monitor that was several years old was removed at no charge. 

The $23,094 will be offset with a 1 percent sales tax, which county legislators also approved — to extend an extra 1 percent sales tax through Nov. 30, 2025.

Another resolution had to do with a tablet for every jail inmate.

No, it’s not exactly what it sounds like, Sheriff William Sheron says. The Sheriff’s Office finalized an agreement with Securus Technologies LLC for inmate communication services, which provides tablets and phones for inmates at the county jail.

Out of three bids, it was determined by the Sheriff, purchasing director and jail superintendent, “that our current provider Securus Technologies, LLC provided the best combination of competitive pricing and services,” the resolution states.

“The company supplies the tablets and the phones. And the inmates are charged for usage of it. And then the county receives a percentage of that from the company. So there is no cost to the county. The cost is all incurred by the inmates,” he said after the meeting. “The company comes in and sets everything up, supplies all the tablets, supplies the phone system, and then the inmates, through their usage, they pay for it. It's one for each inmate if they want it, or just right now, our population is running somewhere between 50 and 60, low 60s, and the new facility capacity will be 184, which will mean usually at 85 percent of that. So somewhere around 140ish, they have them in their possession.

“There's a lot of good programs that are associated. Obviously, they can't get anything that we don't authorize, but they can get educational programs, and they can get reentry programs on there. They can get Law Library on there. So they've been very popular,” Sheron said. “And I think the miscommunication sometimes with the public is that we're giving them free entertainment that, no, they're actually paying for their usage of it.”

The contract includes an 84 percent commission paid on inmate telephone calls to Genesee County, for the period of May 1, 2023, through April 30, 2025, with the option to renew for three (3) additional one-year periods upon mutual, written consent of both parties under the same terms and conditions as the original Agreement.

As the community was still mourning the loss of Genesee County Sheriff's dispatcher Andrew Merkel, Legislature Chairwoman Rochelle Stein read some words in his memory during the Legislature meeting Wednesday evening.

Emergency Services Dispatcher Andrew K. Merkel unexpectedly passed away at the age of 38 on Tuesday, March 21, 2023.

He served the Genesee County Sheriff’s Office since October 1, 2011. In addition to his regular duties as an Emergency Services Dispatcher, he was a Communications Training Officer and a board member of the Genesee County Sheriffs Employee Association.

Andy, as he was more popularly known, was also a former employee of Mercy EMS from 2009 to 2015 as an EMT, an Oakfield baseball coach and mentor and a longstanding member of the Alabama Fire Department.

Outside of serving his community, he spent his time operating Wings Cupped Retriever Services, his dog training company, which specialized in obedience, retriever and gun dog training. He also enjoyed duck hunting and the outdoors.

"On top of all that, he was a family man and a great friend," Stein said. "He loved spending time with his wife and three young children, and talking about their escapades. He contributed valuable guidance and tremendous support over many years to anyone who crossed his path."

A GoFundMe has been organized by members of the Genesee County Sheriffs Association. All money raised will be given directly to Andrew Merkel's family, Stein said.

For more information, go to  https://gofund.me/8e7f0f3a for the Merkel Family Donation Fund. Or feel free to donate by mail to GCSEA, PO Box 46, Batavia, NY, 14021.

Video: Andy Merkel featured in a video about the Retriever Hunting Challenge.

Top photo: By Howard Owens. Andy Merkel at Little League opening day in Oakfield in 2017. Inset photo, submitted.