Press release:
In another step to serve those in need throughout Genesee County, YWCA has developed the Care and Crisis Helpline, Executive Director Jeanne Walton says.
The Helpline will replace a portion of Regional Action Phone services 24 hours a day and 365 days a year. It will serve as a connection for people in crisis to find supportive and skilled responders who will assess the situation and provide real-time intervention and referrals as needed.
Genesee County Mental Health Department put out a request for proposal last month, which prompted YWCA officials to assess the nonprofit's current client services and develop a crisis-based Helpline. During its Dec. 10 meeting, Genesee County Legislature approved the contract and related funding for YWCA of Genesee County.
“When we found out that Genesee County Mental Health was seeking a provider for this service, it seemed a perfect avenue for us to extend our offerings to the community,” Walton said Wednesday. “Helpline Program Manager Holly Baxter has more than 30 years of experience in this field, and we felt that she will be key to making a smooth transition in the New Year. We are excited to add a Helpline to our other crisis and prevention services.”
The toll-free number (844) 345-4400 will be up and running as of Jan. 1. YW officials opted to keep their domestic violence hotline in place as well, since it has become widely established. That number is (585) 343-7513. While those calls are more concentrated on domestic violence issues, Helpline staff will be capable of taking those calls in addition to calls for any mental health-related issues, including depression, the loss of a loved one, suicidal tendencies, addictions, bullying, post-traumatic stress disorder and anxiety.
Trained staff will connect the caller to specialized agencies when appropriate, such as law enforcement, the hospital’s emergency room department and county on-call therapists established by Genesee County Department of Mental Health.
“Our goal is to provide a valuable community resource that gives every person going through crisis the help, support and encouragement needed to guide them toward a better path,” Walton said.
Hours of service will be 24/7, which not only fills an emotional need in the community, but will also create the equivalent of three full-time jobs. On-call crisis workers will receive extensive training to respond immediately to calls for help with everything from the holiday blues to rape and domestic violence. Interested applicants are encouraged to e-mail jwalton@ywcagenesee.org.
Holly Baxter will be the program manager as of Jan. 1. She has worked with hotline services for more than three decades, including at Life Line in Rochester and at RAP. She brings a personal passion and a wealth of experience in the field of crisis services with specialized training and intervention skills. She is also no stranger to YWCA, having been a victim advocate at the agency several years ago.
"I think it's a tremendous opportunity for people to receive crisis care from members of their own community," Baxter said. "There's a tremendous need, and our staff will be able to address everything from anxiety attacks and bullying to someone diagnosed with a serious illness. And we will constantly be updating training so that it's ongoing learning. You have to have a heart for people."
Area agencies may want to consider adding this service as a way to ensure ongoing care of their clients, Baxter said. For more information, call YWCA at (585) 343-5808.
A local number of (585) 344-4400 will be in place as well as the toll-free number (844) 345-4400. Both will be up and running by Jan. 1.
