CPR open for business, ready to save your broken computer or phone

CPR (Computer and Phone Repair) is now open for business and co-owner Rich Clark said he wants people to know the new shop will emphasize customer service.

"Our motto is 'pay for what's needed and nothing more,'" Clark said. "We focus on the customer and try to save them as much as we possibly can."

The store opened two weeks ago and Clark and partner Jim Vo hosted a grand opening over the weekend, but word is already spreading fast about the new shop, Clark said.

“We want people to feel like they're getting more than what they're paying for," Clark said. "We stand behind all of our work. Don’t forget we were once on the other side of the desk and understand how it is to be the consumer. We understand that our customers may not know as much as we do, so we want them to feel comfortable and not as if they're being belittled or taken advantage of.”

A Batavia native, Clark has years of experience in computer repair, including stints at other local repair shops.

As the name says, CPR does more than repair computers. These days, many phones are just miniature computers and they can be as expensive as some desktops.

“Most people don't know that the cell phone they received when starting their contract can run as much as $700 to replace," Clark said.

CPR is an authorized Dish Network retail outlet and has also partnered with a Rochester-based company to offer website design.

The new shop is located at 216 E. Main St., Batavia, and is open from 9 a.m. to 6 p.m., Monday through Friday and 11 a.m. to 3 p.m. on Saturdays. The store number is 344-7085.

Photo: Rich Clark in his repair shop holding a laptop that has previously been mentioned in The Batavian. In December, 2008, Clark posted a free classified ad about the laptop being stolen. The ad may have led to the return of the computer.