The Vac Shop

Bob Youll's business sucks -- in a good way.

A lifelong Batavia resident, Youll has been running "The Vac Shop," at 329 Ellicott St. in the city, since 1991. He attributes the longevity of his business to perseverance, word of mouth and steady business.

"Off the top of my head, I'd say I get between 30 and 50 regular customers," Youll said. "Though it does fluctuate from year to year due to people moving, changing jobs, etc."

Youll will take care of anything from major motor repairs to changing belts and cleaning out clogging.

From time to time, he will repair other household items -- such as blenders, lamps and heaters -- as well. He also sells used and rebuilt vacuums, as well as the occasional new vacuum.

Formerly employed by a Batavia catalog store (now closed), Youll got his vacuum repair training from The Vac Shop's former owner, Joe DeFazio.

"Joe taught me about basic vacuums," he said. "At that time, most of it was self-taught. You would get a machine, take it apart, and see where everything was. Now the Internet also helps in locating parts and the like."

Basically, Youll approaches his work not only with a view to the customer's immediate need, but also with the average consumer's perspective on vacuuming in mind.

"Vacuuming is usually an afterthought," he said. "People want to get it done, and quickly. (When working on repairs) I try to set the machine up for that use."

He also knows the extra details that are better to take care of right away -- such as putting a new belt on the machine -- so that the equipment will not need to be sent back at a later date.

Store hours are Monday through Friday, 9 a.m. until 5:30 p.m. and Saturday, 9 a.m. until 4 p.m. For more information, call 343-7754.

Photos by Howard Owens.