UMMC

Press release:

United Memorial Medical Center Laboratory has earned The Joint Commission’s Gold Seal of Approval™ for accreditation by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in laboratories. The accreditation award recognizes United Memorial’s dedication to continuous compliance with The Joint Commission’s state-of-the-art standards.

The UMMC Laboratory underwent a rigorous unannounced on-site survey in the Fall of 2011. A team of Joint Commission expert surveyors evaluated the lab for compliance with standards of care that directly affect the quality and safety of diagnostic services and patient care.

"In achieving Joint Commission accreditation, United Memorial has demonstrated its commitment to the highest level of care for its patients," says Jennifer Rhamy, M.B.A., M.A., M.T. (ASCP) SBB, HP, executive director, Laboratory Accreditation Program, The Joint Commission.

"With Joint Commission accreditation, we are making a significant investment in quality on a day-to-day basis from the top down. Joint Commission accreditation provides us a framework to take our organization to the next level and helps create a culture of excellence,” said Mark C. Schoell, president and CEO of United Memorial.

“For our organization, achieving Joint Commission accreditation is a major step toward maintaining excellence and continually improving the care we provide.”

The Joint Commission has been evaluating and accrediting laboratory services since 1979. Today, The Joint Commission accredits almost 2,000 organizations providing laboratory services. This represents almost 3,000 Clinical Laboratory Improvement Amendment certificate laboratories, including independent reference labs and in vitro fertilization labs, and those connected with other health care organizations such as hospitals, ambulatory surgical centers and long-term care facilities.

The Joint Commission’s laboratory standards emphasize the results a laboratory should achieve instead of emphasizing the technical methods of performing testing, and were developed with input from professional laboratory organizations.

Joint Commission standards address processes that follow laboratory specimens -- from the doctor’s order into the laboratory, from specimen collection then back to the patient through result reporting -- focusing on the provision of high quality, safe laboratory services integrated with patient care.

These standards highlight the essential nature of laboratory services on the actual care and service delivery processes that contribute to and support the overall health care delivery system.

Press release:

United Memorial Medical Center is pleased to announce that it will continue to provide a Phase II Cardiac Rehabilitation Program and will eventually add the service to its newest physician practice, United Memorial Cardiology and Internal Medicine, located at 229 Summit St., Batavia. Planned renovations to the practice will be altered to accommodate Phase II cardiac rehab.

Acquiring the cardiology and internal medicine practice of Dr. Keun Oh and Dr. Mohammad Rathor following Dr. Oh’s retirement in December, allows the hospital to continue to provide the medically monitored Phase II program on a smaller, flexible scale than what was previously available.

In November, United Memorial announced that it would close its Cardiac Rehabilitation Department effective March 1 due to declining patient volumes in the Phase II program and high expenses that were not offset by the self-pay, cardiac maintenance program. The 90-day time frame allowed the current eight participants in Phase II to complete the medically monitored portion of their program. For the 70 individuals enrolled in Cardiac Maintenance, the hospital has worked closely with the GLOW YMCA, Genesee County Branch, to develop a cardiac maintenance program to meet their specific needs in a community setting.

“By working with our community partners and thinking creatively, we have found a way to provide locally delivered cardiac rehabilitation services for our residents in a manner that maintains the quality and availability of care and is economically feasible,” stated Mark C. Schoell, president and CEO of United Memorial.

Phase I cardiac rehabilitation occurs while the individual is still in the hospital following a cardiac issue such as a heart attack. Phase II is an outpatient rehabilitation program that begins following discharge from the hospital, usually within a few days.

Participants in Phase II exercise regularly in a closely supervised setting. They learn stretching and cooling techniques, how to monitor their heart rate and activity levels, increase their aerobic capacity and become stronger. While exercising, a health professional assesses their heart rate and rhythm, blood pressure and symptoms of distress. Patients receive extensive education that includes risk factor modification, stress management, and nutrition counseling. Phase II is a medically monitored program and requires a physician in close proximity.

Phase III cardiac rehab is often referred to as cardiac maintenance. It focuses on long-term lifestyle changes to prevent future cardiac issues and patients continue to exercise to regain physical function. They learn to monitor their pulse and weight and watch for symptoms of coronary artery disease. Patients track their progress in written logs and share the information with their physician. Cardiac maintenance usually has a group format where participants offer support and encouragement to each other. Many cardiac rehab maintenance programs are typically held in community facilities.

When the department closure was announced, cardiac maintenance patients expressed concern about having a program to go to where they could continue with their groups. Many patients have exercised together, following the same routine for a number of years and formed deep bonds and friendships.

“The mission of the YMCA to build the spiritual, mental and physical wellness of all people aligns itself perfectly with the needs of the Cardiac Maintenance participants. We want to focus on healthy living by helping people achieve lifestyle goals through wellness, education and social interaction,” said Scott Taylor, CEO of the GLOW YMCA.  

The Genesee County YMCA is currently developing the cardiac maintenance area for all those in the program. They will waive joiner fees for current cardiac rehab participants and offer the program at the same, if not slightly reduced, monthly fee level. United Memorial will donate much of the exercise equipment currently used in the program to the YMCA for their program, easing the transition of the clients and provide education regarding nutrition and wellness through the Healthy Living Department, UMMC’s community outreach program.

The YMCA will begin offering ardiac maintenance services on March 5 and provide a smooth transition to current participants.

Press release:

United Memorial Medical Center is pleased to announce that plans are under way to provide Urgent Care Services at the Jerome Center in Batavia.

“This continues United Memorial’s efforts to increase access to necessary health care services to residents of Genesee County,” said Mark Schoell, president and CEO.

United Memorial currently operates an Urgent Care Center on Tountas Avenue in Le Roy which opened in July 2010. Visits to United Memorial’s Urgent Care Center in Le Roy have grown from an estimated 3,500 to more than 6,000 annually. Analyzing patient demographics based on zip codes indicate that a great deal of that growth is from the Batavia area.

Urgent Care services are a cost effective and convenient way for patients to receive quality medical care when their primary care physician is unavailable and they do not want to spend time waiting in an emergency room to be treated for a non-life-threatening injury or illness. Co-payments for urgent care are typically less than emergency room co-pays.

UMMC’s Urgent Care Center in Batavia, like the center in Le Roy, will be well equipped to treat a variety of ailments, including: sprains and fractures; cuts and lacerations; animal and insect bites and stings; cold and influenza symptoms; ear infections; pneumonia; bronchitis; urinary tract infections; asthma; sore throats/strep and mono; and influenza vaccines.

Urgent Care at the Jerome Center will be supported by United Memorial’s state-of-the-art medical imaging services, the most advanced in Genesee County. The Jerome Center is conveniently located in the heart of Downtown Batavia at 16 Bank St. It offers handicap accessibility, convenient parking, a gift shop and refreshment kiosk.

An opening date will be announced soon and is expected to occur in early spring.

Press release:

Dorothy M. Baker received the 28th annual Health and Humanitarian Award of Genesee County from the UMMC Foundation during a luncheon at Terry Hills on Friday afternoon.

Baker was recognized for her many years of volunteer work, including at the Jerome Center gift shop and kiosk, the tourism information booth, Office of the Aging, Veterans Administration and St. Joseph's Catholic Church. Baker logged 1,750 volunteer hours in 2010.

Press release:

(Batavia, N.Y.) United Memorial Medical Center has experienced tremendous growth in the past year. The surgical expansion project was completed, the Wound Care and Hyperbaric Medicine Center opened and a number of new physicians joined the medical staff. Several advancements were made in healthcare information technology, quality initiatives and improvements to our physical plant. Each program and project was a direct result of our strategic planning process to improve locally delivered healthcare based on the needs of the community and to continue to strengthen financial performance.

While growth is important to our viability, we must also assess established services and practices to determine whether they are fulfilling the mission of the organization and are sustainable. To maintain the financial balance of the organization and the needs of our community, several changes have been implemented.

The Cardiac Rehab Department and the Byron Family Care Center will close by March 1, 2012 due to unsustainable patient volumes. Cardiac Rehab will not accept new referrals and current patients will have the opportunity to complete their 90-day program. Patients of Byron Family Care were mailed letters informing them of the closure and information on transferring their medical records.

The primary care provider at Byron Family Care, Dr. Stanley Ambis, will continue with United Memorial’s Family Care centers in LeRoy and Batavia. Patients will be encouraged to remain with Dr. Ambis at one of the other sites. United Memorial Medical Center has filed its intent to close the Byron Family Care Center with the NYS Department of Health and will work through the appropriate steps in the next 90 days to complete this process.

Discontinuing the two services and realignment of job functions in other departments will result in the elimination of 16 positions, with the equivalent hours of approximately 14 full-time employees, slightly less than 2 percent of United Memorial’s 795 member workforce.

The eliminated positions include two Allied Health professionals, four registered nurses, four technicians, one licensed practical nurse, one patient access specialist, an administrative secretary and three salaried positions. Those eligible were offered severance packages and, where appropriate, options to extend their healthcare coverage. If qualified, they will be encouraged to apply for and be considered for other positions within the organization.

Press release:

On Monday, members of the Le Roy Moose Lodge donated a dozen plush stuffed moose toys to United Memorial Medical Center’s Emergency Department. The Tommy Moose program is a national initiative started by the nonprofit Moose International. The toys are distributed to children in crisis by police officers, firefighters, emergency responders and hospitals. The friendly looking toys comfort and distract children in traumatic situations.

The toys donated to United Memorial were purchased by Moose members Judy Mills, Catherine Campbell, Shirley Schutt, Malinda Dykstra and an anonymous donor to the lodge. More information on the Tommy Moose program can be found at www.MooseIntl.org.

Pictured in the photo from right to left are Catherine Campbell, UMMC registrar, Bonnie Bezon, Emergency Room nurse manager, and Judy Mills.

UMMC invited community members into the hospital today to see two new hyperbaric chambers installed as a key part of a new wound center.

There's an increase nationwide in patients developing non-healing wounds, particularly foot wounds, and hyperbaric chambers have proven effective in treating such them.

The wound center is an outpatient clinic. 

For more details, click on the headline above to read the full press release from UMMC.

Photos: Brooke Eck, RT, assists Christopher White, UMMC foundation board president, with a demonstration of the chamber.

Press release:

United Memorial Medical Center is pleased to announce that we added a new service line to our growing hospital system: a specialized Wound Care Center®. This additional service allows United Memorial to offer a more comprehensive wound care program to manage chronic or non-healing wounds caused by diabetes, circulatory problems, and other conditions.

The advanced center will house two new hyperbaric chambers and four treatment rooms in the 3,800-square-foot facility. The center, located at the Hospital at 127 North St., Batavia opened with limited services on Sept. 27, 2011. This week, the center became fully operational.

The United Memorial Wound Care and Hyperbaric Medicine Center is designed to complement the services offered by patients' primary care physicians – in fact, we should think of it an extension of a physician’s practice. Patients will receive outstanding, professional and courteous attention in a timely fashion, and will always be returned to the referring physician once the healing is satisfactory. This addition is part of our goal to provide a complete system of medical and professional care to our patients.

The United Memorial Wound Care and Hyperbaric Medicine Center is an outpatient, hospital-based program that works in conjunction with the patient’s primary care physician. Open Monday through Friday, from 8 a.m. to 4 p.m., the program operates by appointment. Patients may call directly for an assessment or seek referral from the primary care physician.

Addressing a Growing Need

The decision to start an outpatient center devoted exclusively to wound care reflects several key factors: an unmet need in the community, an overall increase in chronic non-healing wounds, and access to proven therapies that speed the healing process and deliver excellent clinical outcomes.

Non-healing wounds of the diabetic foot are considered one of the most significant complications of diabetes, representing a major worldwide medical, social, and economic burden that greatly affects patient quality of life. Almost 24 million Americans — one in every 12 — are diabetic and the disease is causing widespread disability and death at an epidemic pace, according to the Centers for Disease Control and Prevention. Of those with diabetes, 6.5 million are estimated to suffer with chronic or non-healing wounds. Associated with inadequate circulation, poorly functioning veins, and immobility, non-healing wounds occur most frequently in the elderly and in people with diabetes — populations that are sharply rising as the nation ages and chronic diseases increase.

Although diabetes can ravage the body in many ways, non-healing ulcers on the feet and lower legs are common outward manifestations of the disease. Also, diabetics often suffer from nerve damage in their feet and legs, allowing small wounds or irritations to develop without awareness. Given the abnormalities of the microvasculature and other side effects of diabetes, these wounds take a long time to heal and require a specialized treatment approach for proper healing.

As many as 25 percent of diabetic patients will eventually develop foot ulcers, and recurrence within five years is 70 percent. If not aggressively treated, these wounds can lead to amputations. It is estimated that every 30 seconds a lower limb is amputated somewhere in the world because of a diabetic wound. Amputation often triggers a downward spiral of declining quality of life, frequently leading to disability and death. In fact, only about one third of diabetic amputees will live more than five years, a survival rate equivalent to that of many cancers.

Many of these lower extremity amputations can be prevented through an interdisciplinary approach to treatment involving a variety of therapies and techniques, including debridement, dressing selection, special shoes, and patient education. When wounds persist, a specialized and holistic approach is required for healing.

The Case for Hyperbaric Oxygen Therapy

HBOT is a safe and evidence-based treatment proven to speed the healing process in certain types of wounds. During the treatments, the patient breathes 100 percent oxygen inside a pressurized chamber, quickly increasing the concentration of oxygen in the bloodstream, where it is delivered to a patient's wound site for faster healing. Essentially, HBOT therapy helps heal the wound from the inside out. This therapy can help reduce swelling, fight infection, and build new blood vessels, ultimately producing healthy tissue. It is also effective in fighting certain types of infections, improving circulation, in stimulating growth of new blood vessels, and in treating crush injuries, osteomyelitis, compromised skin grafts and flaps, late-stage radiation injury, and brown recluse spider bites.

HBOT is used as an adjunctive treatment for problematic, non-healing wounds that meet specific criteria, and it is expected that 20 percent of the wound care cases will meet those criteria. The addition of these chambers will improve the already successful clinical results of the center and will drive approximately 40 percent of the center's revenue.

Throughout HBO therapy, the patients are monitored to see if the concentration of oxygen has increased in the blood near the wound. If the oxygen level is higher, the therapy is most likely beneficial to the patient.  A typical course of treatment involves the patient spending about 90 minutes a day in the chamber five days per week over a four-to-six-week period.

Why Outsource the Management of the Center to Diversified Clinical Services?

Through a partnership with Diversified Clinical Services (DCS), we are able to offer a new and comprehensive center of excellence for specialized wound care and hyperbaric medicine. DCS is the world’s largest wound care management company with over 300 hospital partners delivering excellent evidence-based care to patients with chronic wounds. DCS has been the leader in wound care for more than 20 years, offering the most advanced modalities such as adjunctive hyperbaric oxygen therapy.

Of special importance to our hospital, DCS Centers traditionally achieve excellent clinical outcomes, including high limb salvage rates, an 88 percent healing rate within 31 median days-to-heal, and extremely high patient satisfaction. Additionally, DCS-managed Wound Care Centers effectively utilize HBOT therapy to heal more than 35,000 diabetic wounds each year, providing more HBOT therapy than any other wound care provider in the world.

Wound Care Center Benefits Patients, the Hospital, and the Community

For all involved, the center is a win-win endeavor. Chronic or non-healing wound patients benefit from an interdisciplinary model of care and advanced healing modalities. These often problematic patients heal more quickly, have an improved quality of life, and, in the vast majority of cases, avoid amputation of limbs.

The hospital benefits through the improved continuum of care and a specialized outpatient center exists for physicians to refer problem wound patients. New patients are admitted under hospital care and the revenue losses due to wound-related re-admittances and long lengths of stay are reduced, all while increasing returns through this new service line. In many cases, center quality is a factor when being considered for national quality awards and Center of Excellence designations. All of this allows the hospital to better serve the community.

Press release:

The 28th annual Health and Humanitarian Award of Genesee County will be presented to Dorothy M. Baker on Friday, Dec. 2 at an awards luncheon at Terry Hills Restaurant. The award presented by The Jerome Foundation and United Memorial Medical Center Foundation recognizes volunteer men and women of Genesee County who have helped promote emotional, physical and spiritual well-being of the area’s residents.

In naming Dorothy Baker for this year’s award, the foundations will recognize her volunteer efforts and leadership at The Jerome Center Gift Shop and Kiosk, Genesee County Tourism Information Booth, Office of the Aging, Veterans Administration, and St. Joseph’s Church. Dorian Ely, coordinator of the RSVP Program of Genesee County, keeps a record of volunteer service by retired seniors.

“Dorothy logged 1,750 hours of service in 2010, bringing an exemplary sense of responsibility to her volunteer service," Ely said.

Since 1987, Baker has helped improve Genesee County’s economic health by volunteering at the Tourism Information Booth, providing information, direction and recommendations to visitors.

“Many visitors have a better impression of Genesee County because of Dorothy’s friendliness and knowledge of the area," said Dawn Ireland-Monsees, Genesee County tourism information coordinator in her letter nominating Dorothy for the Health and Humanitarian Award. "She is a great ambassador for our county and its residents."

At the VA Western New York Healthcare System, Baker regularly serves as a wheelchair escort on outings for veterans. At the Genesee County Office of the Aging, a senior citizen meal site, she helps serve seniors meals and provides needed socialization.

“Most dear to her heart is her volunteer service at The Jerome Center Gift Shop and Kiosk where she begins volunteering most mornings at 7 a.m. and has done so for years”, said Mary Barbeau, a friend and fellow volunteer.

Profits from the gift shop and food kiosk benefit United Memorial Medical Center.

The Health and Humanitarian Award luncheon is open to the public.  Reservations can be made by contacting United Memorial Medical Center Foundation at 344-5300. Seating will be limited so early reservations are encouraged.

City fire is on scene at North Street and Chandler Avenue, the site of a natural gas leak.

The call originally came in from UMMC as a report of a natural gas smell in the hospital, but the strongest concentration of the odor turned out to be at Chandler and North, where construction is taking place.

A two-inch line was struck, but workers didn't want to shut off the gas because many of the older homes in the area have pilot light systems that would cause the houses to fill with gas.

The leaked gas was apparently being picked up by the hospital's HVAC system, so the hospital has switched to recirculated air until the problem is mitigated.

National Fuel is on scene.

The UMMC Foundation is holding its annual Fall Auction at the Clarion Hotel tonight.

Director Lorie Stupp said the foundation expects to raise $30,000 from the event.  More than 260 tickets were sold.

The evening opened with snacks, drinks and a chance auction, followed by dinner and a live auction hosted by Bontrager's. 

There was also a sumptuous dessert table.

Press release:

The Jerome Foundation and United Memorial Medical Center Foundation are seeking nominations for the 27th annual Health and Humanitarian Award of Genesee County.  

The award recognizes outstanding men and women whose volunteer efforts have improved the physical, emotional or spiritual well-being of the greater Genesee County area. 

“We are fortunate to have many caring and committed volunteers devoted to the sick or to those in need, and helping build a stronger, healthier community for all of us," said Justin Calarco-Smith, president of The Jerome Foundation.

He noted the accomplishments of Ronald Burroughs, the 2010 Health and Humanitarian recipient, whose volunteer efforts and leadership with Genesee County Habitat for Humanity have enabled local families to live in clean, decent and stable housing.

Nomination forms are available from UMMC Foundation Office at 127 North St., by calling 585-344-5300, or online at www.ummc.org. Organizations or individuals may nominate candidates.

Consideration will be given to actual accomplishments achieved through volunteer service and subsequent improvements to quality of life.  Nominations should be submitted on or before Sept. 30.

The 2011 award winner will be honored at a luncheon on Friday, Dec. 2 at Terry Hills Restaurant.

City Fire is being asked to set up a landing zone for Mercy Flight at UMMC.

No word on the nature of the medical emergency.

Mercy Flight has a five- to eight-minute ETA.

UPDATE 11:19 a.m.: The landing zone is being moved to the Little League field.

UPDATE 11:26 a.m.: Mercy Flight has landed.

UPDATE 11:35 a.m.: Mercy Flight is in the air.

An investigation into a C. difficile outbreak at UMMC has concluded, a spokesman for the NYS Department of Health announced today.

In a short note to media, Jeffrey Hammond said "strictly as a precaution" the DoH monitored UMMC following the start of the outbreak in February.

"DoH is not finding more anymore cases associated with the outbreak," Hammond said.

According to Hammond, there were two cases of "C. Diff " at UMMC in August and none at the hospital by September.

The total number of C. Diff cases from February to August was 35, with 18 attributed to the facility.

A wrecking crew is tearing down the Batavia Elks Lodge building today.

The property was purchased by United Memorial Medical Center in December to make way for "future growth." It will become a vacant lot with grass and plants in the meantime.

Press release:

United Memorial Hospital will host a free Health Fair from 11 a.m. to 4 p.m. Saturday, Aug. 20 at Cary Hall, 211 E. Main St., Batavia. The fair has been planned to coincide with the City of Batavia’s “Summer in the City” event.

Rochester radio’s WBEE 92.5 FM will host a live remote with personality Steve Hausmann from the Bee’s Morning Coffee Club from 2 to 4 p.m. They will host live on-air interviews, play games, and give away prizes.

The Health Fair will feature free screenings provided by United Memorial’s Healthy Living Department for total cholesterol, blood pressure, body fat analysis, and blood glucose. (Please fast for two hours prior to the blood glucose test for accurate results.) Dr. William Guthinger will provide free prostate health checks for men.

United Memorial’s Infection Prevention Department will provide information, appropriate hand-hygiene education, and demonstrate the detection of organic material using ATP (Adenosine Triphosphate) on surfaces.

Complimentary hot dogs and beverages will be also be available.

Under the tent, several community partners will offer information, free giveaways and games. Participants include the YMCA, YWCA, Genesee County Department of Health, HCR Home Care, Cancer Services Partnership of Genesee and Orleans Counties, UMMC’s Summit Physical and Occupational Therapy, Community Action Center of Genesee and Orleans, UMMC’s Maternity Department and lactation consultant, Catholic Charities, Independent Living of Genesee Region, the Veterans War Memorial Committee, UMMC Foundation, Fidelis, Brighton Securities, Planned Parenthood, the NYS Department of Public Service, Genesee County ARC, Procair/UMMC Sleep Lab, and Dr. Jeffery A. Goldstein.

Press release:

United Memorial Medical Center has been experiencing telecommunications issues today, Friday Aug. 12. Those issues include dropped calls, incomplete calls and incorrect transfers. The trouble appears to be widespread, affecting outer sites in Le Roy and Pembroke, as well as the hospital at North Street and Jerome Center at Bank Street. It is unclear at this time as to whether only United Memorial’s service is impacted or if this affecting the community at large.

If someone is experiencing a medical emergency, they should call 9-1-1.
Those making calls to the hospital, Pembroke Diagnostics, Le Roy Diagnostics, Batavia Family Care, Le Roy Family Care, Byron Family Care, Urgent Care in Le Roy, Summit Physical and Occupational Therapy Center, Surgical Associates or the Women’s Care Center are encouraged to hang up and dial again if they encounter difficulty in reaching one of the sites.

United Memorial apologizes for any inconvenience to our patients and is working with the telecommunications provider to diagnose and resolve the issues.