Habitat for Humanity
Habitat for Humanity is seeking an individual to serve as a part time ReStore Manager. Our ReStore is a thrift style store with a focus on furnishings and home improvement items.
The preferred candidate will be a self-starter, possess a high level of follow through, be able to work independently and as a part of a team, have excellent interpersonal skills and maintain a highly ethical store environment with excellent customer service. We are looking for someone who has entrepreneurial ambitions, as we are in the set up phase of this endeavor and need someone with vision to help us make the store as successful as possible. We need someone who is a creative problem solver. Someone who seeks order, but thrives in a challenging, sometimes chaotic environment is ideal. We are seeking someone who is extroverted and truly enjoys dealing with donors and customers. Retail experience is mandatory, with a minimum of 2 years in a managerial role required. This position reports to the CEO.
The anticipated hours for the position are:
Mondays: 9- 1 for staff meeting and inventory
Thursday: 9-4 for store operations
Saturday: 9-4 for store operations
When applicable: attend Fundraising Committee meetings and events
Total: 20 hours per week
Pay: $10 per hour (review in 6 months)
During the initial hire period (and for approximately 1 month until opening) this position will be responsible (through self efforts, and the use of volunteers) for setting up the retail store in our newly renovated building. All email and call inquiries about ReStore will be directed to the manager for processing.
This includes stocking, displaying, pricing, organizing and devising markdown systems. During this phase, the store will be "set-up" to optimize space and promote best use of retail space. The manager is responsible for the effort of accomplishing this task. The manager will work with the Operations Manager to develop and communicate with a list of ReStore volunteers needed to operate the store. Further, the manager will work with the OM to develop a training program for volunteers, process paperwork when necessary and communicate with the OM as to volunteer needs to be posted to our volunteerhub cloud based sign up system. Volunteer staff oversight and training is the responsibility of the manager. Any major issues to be reported to CEO. During this time, the manager will develop a plan for donation pick ups/drop offs/processing. During this period, the manager will devise a plan for use of social media, craigslist and ebay for supplemental sales efforts. Planning a grand opening is also the job of the manager in this phase of the project.
Normal operations of the store commence. Managers daily tasks will include:
Opening store and readying cash drawer (and developing quality opening procedures)
Ensuring adequate volunteers are lined up to help run the store
Sticking to a rigid donation acceptance policy where sub-par items are not accepted for donation
Scheduling donation pick ups (when applicable)
Oversight of pricing items
Developing and adhering to a strict mark down system with the goal that nothing sit on our sales floor for more than three weeks
Managing all customer service related issues
Tracking volunteer time at store and report it to the OM
Issuing donation receipts to donors (with no value assigned)
Communicating with customers and donors during the course of operations
Adhering to a one day policy where merchandise must be independently priced and sit on sales floor for one operating day before staff or volunteers can purchase it.
Closing procedure to include deposit processing, deposit dropping and drawer counting to match sales
Tracking sales and maintaining sales tax reports are mandatory
Development of realistic policy and procedure will be an ongoing, but important aspect of this position.
Flexibility is a must, as the nature of the position will require that additional tasks and duties may be assigned as needed.
Habitat for Humanity of Genesee County NY is an equal opportunity employer. Thank you for viewing our job description. Resumes can be emailed.