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Thursday, November 20, 2014 at 11:24 pm

During storm, dispatchers handle three times the usual call volume

post by Howard B. Owens in genesee county emergency dispatch center

A segment from The Batavian's news partner 13WHAM focuses on the high call volume to the Genesee County Emergency Dispatch Center over the past couple of days.

On average the dispatch center receives 575 calls in a 24-hour period. Those numbers nearly tripled during Tuesday's snow storm to 1,550 calls.

On Thursday, they received nearly a day's worth of calls in half the time. Senior Emergency Services Dispatcher Jason Holman said:

"We dealt with a lot of vehicles off the road, vehicles that were stuck, motorists who were stranded in their vehicles. So the snow has caused a hazard to the folks out there.

"...The increase in mental stress, mental fatigue is something that we're working with and through, and like I said, we're more than capable of doing that and happy to do our part."

Sunday, November 24, 2013 at 7:35 pm

Emergency dispatchers know about the power outage, but don't know when power will be back on

Emergency dispatchers have received a number of calls from people calling about the power outage in Stafford and the eastern side of Batavia.

Yes, dispatchers know about the outage. No they don't know when power will be restored.

Calls about the outage should be directed to National Grid.

Power could be out for up to 10 hours, though workers are trying to restore it much more quickly than that.

If you have an emergency, call 9-1-1.

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