Press release:
Sheriff William A. Sheron, Jr. announced that the Genesee County Emergency Services Dispatch Center (GCESDC) has implemented a new program called ASAP to PSAP. ASAP stands for Automated Secure Alarm Protocol, and PSAP is Public Safety Answering Point, aka: the Genesee County Emergency Services Dispatch Center.
Alarm monitoring companies can now send notifications electronically to the GCESDC, and that data will automatically be populated into the Computer-Aided Dispatch (CAD) software. This will eliminate the need for dispatchers to manually enter the information into CAD, which will expedite first responder response times by increasing data accuracy and eliminating miscommunications and the need for unnecessary phone calls between alarm companies and dispatchers.
Traditionally, alarm companies have had to contact the GCESDC by calling the non-emergency phone line to report a burglary, robbery, fire or medical alarm and dispatchers would then have to manually enter the information into the CAD software, which would routinely take 90 - 120 seconds to process. Now, with ASAP to PSAP, that time will be reduced to approximately 5 seconds.
The GCESDC is the 6th PSAP in the State of New York and the 123rd PSAP in the United States to implement ASAP. The GCESDC went live on Monday, March 6, 2023, with several alarm companies, including Vector Security, Rapid Response Monitoring, Johnson Controls (Tyco), Stanley Security, Securitas, Protection One, Security Central, Affiliated Monitoring, Doyle, Guardian Protection, Brinks, Amherst Alarm, United Central Control, Vivint and ADT.
The Automated Secure Alarm Protocol (ASAP) was launched in 2011 as a public-private partnership including the following agencies:
- Association of Public-Safety Communications Officials (APCO)
- The Monitoring Association (TMA)
- American National Standards Institute (ANSI) - cooperatively developed protocols used for ASAP.
- International Justice and Public Safety Network (NLETS) – critical life safety signals network.
