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Today's Poll: Would you buy a vehicle from a gypsy auto dealer?

By Howard B. Owens
Ed Gentner

The "gypsy auto-dealer" is appealing to those who would gamble that the "here today, gone tomorrow" merchant is an honest broker. The buyer has no recourse, no enforceable warranty, and no permanent address to register a complaint to or for when the cheap transport with the salvage title falls apart. It's a classic "stepping over dollars to save the dime mentality".

May 16, 2012, 8:19am Permalink
Bea McManis

There is something so sleazy about a parking lot sale. The big balloons and colorful stickers weren't enough of an incentive to walk over and see what they had.
I found it amusing to see people parking just across from where they were set up and while walking from their vehicle to the store, they turned their heads the other way as to not make eye contact with the sales people.

May 16, 2012, 8:49am Permalink
Doug Yeomans

I found it amusing that they were blasting DKX over their PA system. Were they targeting a certain group of the population, a certain age group of the population or did one of the gypsy sales people just like DKX? Either way, I didn't walk over there. Someone working at BJ's that I talked to about the sale said they weren't affiliated with BJ's at all.

May 16, 2012, 8:57am Permalink
Billie Owens

If they weren't affiliated with BJ's and yet the parking lot sale used banners with BJ's name on it and it was set up in BJ's parking lot, then the management there is either very obtuse or they think if people see that it walks like a duck and looks like a duck and quacks like a duck, it must be something else, which BJ's has no affiliation with. Who's zoomin' who?

May 16, 2012, 1:50pm Permalink
Cheryl Wilmet

I have been pricing cars the last few months in order to possibly purchase a new car this year. With the prices out there you would have to be stupid to purchase from some "fly by night" tent in the parking lot type dealer. I am saving too hard and doing too much research to just trust the wrong person. Local for me is the best. My last new purchase was at a big named auto sales place in Irondiquoit and they played me and I had no recourse because I went ahead with the deal even though I felt I was being wronged. This time I will make purchase in Batavia where I live. What may seem cheaper in the short term can usually cost more in the long run. Just my opinion.

May 16, 2012, 2:33pm Permalink
kevin kretschmer

WDKX is the #1 radio station in this listening area for the 12 - 34 demo and has been for some time. As far as a buyer having no recourse after purchasing a car if there was an issue, if it was Ideal Nissan hosting this sale, 4000 W. Ridge Rd. is only 30 minutes away. It's not like this is some guys selling furniture out of the back of a semi in the KMart parking lot, which should be happening soon now that warm weather is here.

Additionally, simply because goods or services are purchased from a local purveyor that doesn't automatically equate to being superior. Although there are many local establishments that have earned my trust, it can also be said that some of the absolute worst customer service experiences I've ever had over the years have been as a result of shopping, eating, etc. at various local businesses. Too often, many businesses take their customers for granted. In fact I was just in one less than an hour ago and the young lady behind the counter are was far more concerned with the apps on her Smart Phone than anything the gentleman (me) perusing her wares wanted. "Oh...... can I help you?" as someone is walking out is too late to ask the question.

May 16, 2012, 9:17pm Permalink
Billie Owens

If everything's so groovy about the temporary car lot sale, how come the folks at BJ's claim no affiliation although their name's plastered all over the place? Why not be proud to lure buyers away from local dealerships? You can't have your cake and eat it too.

May 17, 2012, 11:12am Permalink
Billie Owens

As far as poor customer service goes, it is no respecter of establishments, and this type of disregard can occur in any store, local or not. I believe it begins with the management and has to be reinforced continually.

The gold standard in my book has always been Bed, Bath & Beyond, which despite being a huge chain, drills superior customer service into its employees from day one.

They must memorize "GOTA PEN": GREET the customer; OFFER them a cart; (cashiers) THANK them for shopping there and invite them to return; ALWAYS wear your name badge; "PASS the buck" to another associate or manager if you can't answer a question or if there's a problem, so the customer can be satisfied; ESCORT the customer to the item they are seeking (don't just point and say "It's over there."); NEVER say no.

As a point of disclosure, I worked at the Oxnard ("Not just another pretty name"), Calif., store for four and a half years.

May 17, 2012, 12:55pm Permalink
jonathan bell

Regardleds of where you buy a car from you can take it to any dealer and the warranty is still active. I purchased a car in missouri but when i have problems i take it to a local dealer in a completely different state. If you were to purchase a chevy from the "gypsy" dealer then ken barrett woulf have no choice then the service your vehical under the chevrolet warrenty so go where you save the most money local or not your pocket book is what counts not the person your buys from. How many people trusted mike ognibene because he was a local dealer born and raised local? Just saying and this post will probably be deleted for the truth of it.

May 19, 2012, 4:44am Permalink
Kyle Couchman

Gee Jonathan do you reallly think before you post? In your first sentence you defend gypsy dealers saying it doesnt matter where you buy....your warranty is honored at any dealership of that make. Then you slam Mike Ognibene as a local dealer based on gossip and hearsay?

May 19, 2012, 7:37am Permalink

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