Dispatch Center received more than 1,000 phone calls yesterday
Submitted by Howard Owens on December 11, 2009 - 1:06pm
In answer to a request from The Batavian, Steven C. Sharpe, director of emergency communications for the Genesee County Sheriff's Office, sent along this note about call volume at the dispatch center yesterday:
On December 10, 2009, the Genesee County Emergency Dispatch Center received 1,004 telephone calls, of which 354 were 911 calls. Our busiest period was from 3 p.m. to 7 p.m. when we received 400 calls of which 165 calls were made to 911. During that same time period there were 442 radio transmissions to and from dispatch. To put it in perspective, during that four hours we received or answered the radio every 33 seconds, a telephone call every 36 seconds, a 911 call every 87 seconds. We dispatched a total of 268 incidents, however many of these responses involved multiple agencies such a police, fire, emergency medical services, highway departments, and utilities. According to our records there were 107 calls for service created for cars off the road or disabled vehicles, but many of the jobs involved multiple vehicles. There were 56 property damage and/or personal injury accidents that were dispatched.
These job numbers do not reflect the number of calls we transferred to the New York State Thruway for disabled vehicles and accidents on the NYS Thruway. What is also not captured is the number of calls we received from callers telling us they were leaving their vehicles in municipal or private parking lots nor the calls we received regarding road conditions and travel advisories. One way to help out the dispatch center is to have your listeners/readers call 585-345-3000 extension 3300 to hear the Road Conditions Update. They can also read the different definitions for Travel Advisory, Road Closings And Travel Bans at the county website located at http://www.co.genesee.ny.us/dpt/sheriff/weatheradvisory.html