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Cuomo executive order on ventilators and PPE stokes fears, stirs up controversy in WNY

By Howard B. Owens

The executive order Gov. Andrew Cuomo said yesterday he was going to sign requiring Upstate hospitals to ship some of their ventilators and personal protective gear Downstate has caused a firestorm of opposition in Western New York.

Elected leaders and aspiring candidates have weighed in with their objections and social media posts have exploded in debates about the policy.

The rising consensus is that once again, Cuomo is putting the needs, desires, and priorities of urban Downstate residents over their rural fellow citizens.

The Batavian made multiple attempts to reach out to the governor's office to ask four questions we thought might help clarify things for readers:

  • We want to know: Who determines and defines "excess"? Our public health director, Paul Pettit, said yesterday that between Orleans and Genesee Counties, there are 11 ventilators. While none are currently being used for COVID-19 patients, he doesn't know how many are being used to treat other respiratory illnesses. He is concerned that when the coronavirus outbreak reaches its peak here, local hospitals will need 100 ventilators. "That's why we don't feel we have an excess that we can offer up to Downstate," Pettit said.
  • As for personal protective equipment (PPE), there are ongoing concerns about a shortage of gear in our own county (though another shipment arrived yesterday), so the same question applies: How and who determines if there is an excess of PPE in Genesee County?
  • What guarantee can the governor offer that if ventilators are needed here, that there will be an immediate and timely backfill of any ventilators removed from our area?
  • What is the calculation, has one been done, or what is the projection that we can rely on, that will assure us that Downstate's apex will subside before one in GLOW begins?

Late today, a member of the press office responded and pointed us to comments by Cuomo that he said should satisfy the first question.

To the first question, what defines "excess"? Today in his briefing Cuomo said, "So, what do we do? We find what equipment we have, we use it the best we can. If you ask hospitals today what ventilators do you have that are unused and available that they don’t need in the short term and take 20 percent of that number of available ventilators, that’s 500 ventilators."

To the overall scope of the questions, the aide pointed to Cuomo's discussion about Oregon assisting New York in its time of need.

The State of Oregon has lent us 140 ventilators. It was kind, it was smart, stop the virus here. It's better for the state of Oregon, it's better for the nation. Their curve comes after ours. We'll return their 140 ventilators, and there's never been a discussion, but frankly, I know New Yorkers and I know New Yorkers' generosity. We will turn it double fold because that's who we are and that's what we believe. So, stop the fire in New York, kind, generous, also smart.

The governor's office estimates that New York needs 17,000 ventilators total. It's unclear how many the federal government has or will send. There are efforts underway to hook up two patients at a time to a single ventilator. They are also efforts to use anesthesia machines and a machine called a BiPAP (similar to a CPAP used to treat sleep apnea but adjusts to the inhale and exhale of the person wearing the mask).

Also, Cuomo announced today that Joe Tsai and Clara Tsai and Jack Ma, co-owners of Alibaba (China's largest e-commerce company) have purchased 1,000 ventilators and are sending them to New York.

The news about the number of ventilators Cuomo plans to transfer from Upstate to Downstate and the gifts from Oregon and China is a level of detail not part of Cuomo's announcement yesterday to take ventilators from Upstate.

Cuomo's statement on Friday:

I'm not going to get into a situation where we're running out of ventilators and people are dying because there are no ventilators but there are hospitals in other parts of the state that have ventilators that they're not using. I'm just not going to allow us to go there. I think it would be wholly irresponsible. I'm going to sign an executive order that says the state can take ventilators and PPE from institutions that don't need them now and redeploy them to other parts of the state and other hospitals that do need them. Those institutions will either get their ventilator back or they will be reimbursed and paid for their ventilator so they can buy a new ventilator.

That caused alarm bells in some quarters. Even Paul Pettit, in his mild-mannered way, expressed concern.

"Obviously, taking and removing any level of our ventilators or taking and removing any of our PPE that we have from our region or any region in our state is something that we have grave concerns about," Pettit said, sharing that Dan Ireland at UMMC shared his concern.

Noting that with COVID-19 cases are on the rise locally, our community needs its emergency supplies and staff.

"The last thing we want to do is get in a situation where our availability of PPE, our availability of respirators, any of those things, are not available for us when our peak, when our apex comes in the next two or three weeks," Pettit said. "I understand what the governor is trying to accomplish, that they have a need down there right now but I don’t want our communities to be in a very precarious and unfortunate situation that when ours comes we don’t have the type and level of respirators and PPE we need to respond effectively to help keep our folks, our residents in our counties safe. So, it is a big concern."

We asked Ireland to comment and said UMMC is working to ensure the hospital remains ready for whatever may come.

Rochester Regional Health, including UMMC, is working collaboratively with local, regional and state agencies to ensure that necessary resources are available where and when they are needed to care for all patients who require hospital care. At this time, UMMC has not been asked to divert equipment or resources Downstate and we stand ready to serve our community as we have been for over 100 years. We are grateful that the residents of our community are flattening the curve by staying home so that, together, we can stop the spread of the virus and keep our community at-large in good health.

Assemblyman Steve Hawley yesterday, blasted Cuomo's order.

"It’s the worst possible management of this crisis I have seen thus far, and I am asking the governor to rescind his Executive Order," Hawley said. "Upstate and Western New York lives matter.”

All of the Republican candidates for the NY-27's congressional race chimed in.

Most notably, Chris Jacobs, who is currently a state senator and the GOP-endorsed candidate in the special election to replace convicted criminal Chris Collins (the special election has been moved from April to June 23, the same date as the GOP primary), put out a tweet yesterday that claimed Buffalo General Hospital had already been forced to surrender 30 ventilators.

jacobstweetvents.png

The tweet was later deleted.

Kaleida Health issued the following statement about "social media rumors."

Michael P. Hughes, chief of staff, Kaleida Health said, “The rumors that have circulated on social media are completely false. The National Guard was not at Buffalo General Medical Center or any of our other hospitals. Nor were ventilators or supplies taken from us. This type of misinformation only causes further panic and chaos in a time of great uncertainty. That said, we still vehemently oppose the Governor's executive order to take 20 percent of Upstate hospitals' equipment and supplies. We will continue to fight this in an effort to protect our patients as well as our physicians, nurses, and staff during this pandemic."

Stefan Mychajliw, one of the candidates challenging Jacobs in the GOP primary put out a press release attacking Jacobs over the tweet.

“People are scared," Mychajliw said. "Our community is panicking. Young and old are fearful of dying. Many people lost their jobs. The last thing we need is someone falsely fanning the flames of discord just to score a few cheap political points in the middle of a campaign. Chris Jacobs must apologize for this false, reckless and irresponsible claim.”

The Batavian emailed the Jacob's campaign about the tweet, at a time when we were still trying to confirm it (as the screenshot above shows, we did find the original tweet) but did not get a response.

Jacobs had earlier put out a press release about the governor's executive order.

“The Governor has made it very clear that NYC is the starting point for COVID-19, but that a wave could very well travel across our state and hit Western New York," Jacobs said. "By taking away our vital medical supplies, the Governor is directly putting all Western New Yorkers at risk. When we don’t have the resources to fight COVID-19 here, we will lose Western New York lives.”

Beth Parlato, also a GOP challenger in the primary, responded to the governor's executive order by launching an online petition at wnylivesmatter.com/.

“Governor Cuomo issued an executive order that he is taking ventilators from Upstate New York to bring to New York City," Parlato said. "He is deploying the National Guard to remove essential supplies from our hospitals to take Downstate. We need these ventilators in Western New York to fight COVID-19! WNY medical professionals have been working tirelessly over the past few weeks, and they are running out of supplies. It is critical that our needs are considered."

With all of the announced GOP candidates for the NY-27 weighing in on the executive order, we sought a comment from Nate McMurray, the endorsed Democratic candidate in the special election and did not get a response.

While many of Cuomo's long-standing critics in WNY lined up to call Cuomo dictatorial, it hasn't been a sentiment that has been universally shared among conservative WNYers.

Republican operative and former Trump campaign aide Michael Caputo, for example, has posted several tweets supporting Cuomo's order.

We rely upon local pols to defend our rights and resources. With their focus, we will have the ventilators we need, when we need them. Leaving them in closets while Downstaters die is a disgusting alternative.

I'm as anti-Cuomo and anti-NYC as they come. I won't stoke this.

— Michael R. Caputo (@MichaelRCaputo) April 3, 2020

 

I trust WNY local leaders to assure we have the health resources we need, when we need them. Denying Downstate critical cases our resources, which are sitting in closets, is disgustingly inhumane. This statement from Erie County GOP leaders shows they are on top of it. pic.twitter.com/sJXXBKq6xD

— Michael R. Caputo (@MichaelRCaputo) April 3, 2020

UPDATE 12:21 a.m.: McMurray provided the following statement:

The order reads, “from institutions that don't currently need them and redeploy the equipment to other hospitals with the highest need.” Some have tried to use scare tactics, to divide us, saying this means the governor will try to raid hospitals with ventilators already in use. My opponent, Chris Jacobs, lied saying Buffalo General Hospital was already raided, but later deleted his comment.

This is a time for bravery and cooperation, not scare tactics. Oregon sent ventilators to NYC, yet officials in Western New York are reluctant. It makes no sense. We are in this together. New York City’s fight is our fight. We need to try and stop the fire there before it spreads here. It’s one state, one country, and within our means, we must assist with the hope that Albany and New York will share other resources later. We do not want to go this alone, nor can we.

The real issue is our national response. Our President tells us we have enough tests and ventilators every day. Clearly we do not. It’s sad that it’s state vs. state, county vs. county because we have no national plan or vision.

Three new COVID-19 positive cases reported in Genesee County

By Howard B. Owens

Press release:

he Genesee and Orleans County Health Departments have received three more COVID-19 cases. Orleans has two new cases and Genesee has one. There is currently no further information to release on ages and locations. Mapping will be updated on Monday after the press the daily press briefing.

Contact tracing has been initiated.

Video: Redfield Parkway residents donate meals to Tops employees

By Howard B. Owens
Video Sponsor
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The residents of Redfield Parkway came together and raised money to cater meals to the employees of Tops Market in Batavia from T.F. Brown's and Los Compadres

Video shot by Alecia Kaus/Video News Service; edited by Howard Owens.

Batavia City Council to conduct video conference Business Meeting on April 13

By Mike Pettinella

Batavia City Council, as is the case with other Genesee County municipal boards, has decided to “zoom” into the world of electronic meetings.

City Council President Eugene Jankowski told The Batavian today that his group’s next Business Meeting will take place at 7 p.m. on April 13 via the video conferencing service, Zoom – with all council members remotely joining the proceedings by using a specific meeting ID and password.

Zoom Video Communications, headquartered in San Jose, Calif., provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

“We’ve been experimenting with Zoom – testing it and getting instruction about the software – and everyone seems to be on the same page,” said Jankowski, noting that city lawmakers need to meet to “keep things moving forward,” especially since the March 23rd meeting was cancelled due to the COVID-19 Pandemic.

Jankowski said he expects some logistical glitches at first, but is confident that the expertise of Alecia Kaus of Video News Service will go a long way in making the board’s first venture into the electronic age a successful one.

“We’re going to televise it through Video News Service so the public can watch, but they won’t be able to interact … there will be no public (question-and-answer) session,” he said. “We will, however, definitely allow for the public to send questions by email afterwards (to City Manager Martin Moore or to any council member).”

When contacted about the setup, Kaus said that she plans to post the meeting on her Facebook page and YouTube link – something that she normally does – and is open to putting it on other Internet sites as directed by City Council.

“I will be recording it live and airing it not long afterwards,” she said. “I am currently doing that for Spectrum (on its Community Access Channel) for the City and for the Town of Batavia, and I also have been recording the (Genesee County) Health Department meetings and putting them up for everyone to see.”

The Genesee County Legislature also is utilizing Zoom for its full legislature and committee meetings and posting them to YouTube. Its next meeting (a regular session) is scheduled for 5:30 p.m. on Wednesday.

Photos: Community chips in to feed hospital staff

By Howard B. Owens

foodummcapril32020.jpg

Staff at UMMC received a free lunch paid for by community donations organized by Ben Macdonald to thank them for "strength, courage, and service" during this difficult time.

Macdonald started a GoFundMe campaign last week with the goal of reading $2,000. The community contributed $3,325.

Workers were served lunches from food trucks for Center Street Smoke House and Public Coffee Hub.

Social distancing was maintained throughout the food service.

foodummcapril32020-2.jpg

GV Educational Partnership donates badly needed personal protective supplies to Emergency Management

By Billie Owens

Submitted photos and press release:

When a crisis occurs, it is vital that communities collaborate. This week, the Genesee Valley Educational Partnership (GVEP) made a significant donation to both the Genesee and Livingston counties' Emergency Management systems.

These donations amounted to thousands of Personal Protective Equipment (PPE) including gloves, disposable gowns, hand sanitizer, surgical masks, N95 respirator masks, blood pressure cuffs and alcohol prep pads. 

While schools are closed, these items will be benefit local communities in the fight against COVID-19.  

“Our nation is facing a pandemic that we have never encountered before," said Matt DellaPenna, GVEP director of Safety and Security. "These supplies will help to protect the brave first responders and healthcare workers who are on the frontlines of this COVID-19 outbreak.”

Law and Order: Pair of arrests in the city after domestic incidents

By Billie Owens

Quentin I. Bloom, 22, of North Spruce Street, Batavia, is charged with criminal contempt in the first degree and second-degree harassment. Bloom was arrested after a domestic incident at 2:18 a.m. March 31 at an upper apartment on Edward Street in Batavia. It is alleged that he struck a person who had an order of protection against him. Bloom was arraigned in Batavia City Court at 7:01 a.m. on March 31 then put in jail on $2,000 cash bail, $4,000 bond, or $8,000 partially secured bond. He is due back in court on April 27. The case was handled by Batavia Police Officer Stephen Cronmiller, assisted by Officer Alec Roberts.

Michael R. Lanze, 30, of Pearl Street, Rochester, is charged with criminal contempt in the second degree and burglary in the second degree. Lanze was arrested after an investigation and arraigned in Batavia City Court at 4:12 a.m. on April 1. It is alleged that he was found at 11:48 p.m. March 31 in the upstairs apartment on Hutchins Street in Batavia of person who had an order of protection against him. He was jailed on $500 cash, $1,000 cash bail, or $2,000 partially secured bond. He is due back in court on April 27. The case was handled by Batavia Police Officer Alec Roberts, assisted by Peter Flanagan.

Pavilion student-athete at Elmira College earns spot in Empire 8 Conference

By Billie Owens

Submitted photo and press release:

Lukas Milligan, of Pavilion, was one of six Elmira College student-athletes recognized by the Empire 8 Conference.

Milligan (Class of '23), a volleyball player in Elmira's impressive rookie class, was selected to the Empire 8 All-Conference Second Team.

Milligan floored 125 kills with a 2.12 kills-per-set average, which was good for ninth in the conference. The Pavilion native and Pavilion High School graduate was deadly from the service line with a team-best 21 aces and set a single-match record with nine against Sage. On the other side of the ball, Milligan added a team-high 87 digs.

About Elmira College 

Founded in 1855, Elmira College is a private, residential, liberal arts college offering 30-plus majors, an honors program, 17 academic societies, and 20 Division III varsity teams. Located in the Southern Finger Lakes Region of New York, Elmira is a Phi Beta Kappa College and has been ranked a top college, nationally, for student internships. The College is also home to the Center for Mark Twain Studies, one of four historically significant Twain heritage sites in the United States, which attracts Twain scholars and educators from around the world for research on the famous literary icon.

Citizens offer cookies for cops

By Billie Owens

Genesee County emergency dispatcher a minute ago: "There are some individuals in the lobby who have cookies for BPD."

City of Batavia Police officer buoyantly: "Received."

'Shameful!': Hawley slams Cuomo's 'frivolous' 'criminal coddling' budget in time of health crisis

By Billie Owens

Press release:

Assemblyman Steve Hawley has voted against budget bills that raised New Yorkers’ taxes for frivolous social programs that should have not been debated and voted on during the current health crisis.

In addition, increased gun control restrictions, shifting of Medicaid policies that leave higher property taxes on our counties, and the banning of Styrofoam packaging all showed that the state budget was not really a budget proposal, but a policy initiative in disguise.

“I’ve said it before, and I’ll say it again: trying to pass a budget at this time was the wrong approach to begin with,” Hawley said. “The Assembly should have taken steps to pass a Continuing Resolution, which would have allowed the state the ability to function until the health crisis has been dealt with. This budget gives the governor sole authority, instead of duly elected state legislators, to make changes and decisions as he sees fit as the year unfolds.

"The governor is now running the show, and he gets to spend taxpayer dollars however he wants to. Despite the fact that there was some good in this budget, the bad far outweighed the good. The reduction in library aid and the further damaging of small businesses during this health crisis was deplorable.

"And if that weren’t enough, the continued coddling of criminals through the terrible Bail Reform initiative still pesters on in our communities. The Legislature is no longer run by the men and women elected by the people, it’s run by the governor. Shameful!”

Mychajliw calls on Jacobs to apologize for 'incendiary tweet' about ventilators

By Billie Owens

Press release:

NY-27 Congressional candidate Stefan I. Mychajliw Jr. is calling on candidate Chris Jacobs to apologize for an inflammatory and false tweet about ventilators being taken from Buffalo General Hospital.

New York Governor Andrew Cuomo issued an Executive Order authorizing the National Guard to confiscate ventilators and medical equipment from our medical facilities here to be taken for patients in and around New York City. The Jacobs campaign posted a false claim about 30 ventilators being taken from Buffalo General Hospital.

The incendiary tweet by the Jacobs campaign has since been deleted.

“People are scared," Mychajliw said. "Our community is panicking. Young and old are fearful of dying. Many people lost their jobs. The last thing we need is someone falsely fanning the flames of discord just to score a few cheap political points in the middle of a campaign. Chris Jacobs must apologize for this false, reckless and irresponsible claim.

“We need a steady hand. Elected leaders need to work together to stop Governor Cuomo. During these difficult times we need reassuring, measured leadership. This incendiary tweet represents the worst of politics during these challenging times."

The false tweet about 30 ventilators being confiscated from a Buffalo area hospital comes on the heels of Jacobs voting against paid leave for workers that lost their job due to the coronavirus crisis. The Jacobs family business, Delaware North, also placed almost 2,000 employees on temporary leave.

“Delaware North said it has placed more than two-thirds of its 3,100 full-time employees on temporary leave. That includes several hundred workers at its downtown headquarters on Delaware Avenue in Buffalo.”

Source: www.wbfo.org, “Pegulas pledge $1.2M in community aid; Delaware North cuts 2/3 of its workforce,” Mark Wozniak, March 25th, 2020.

“All you need to know about Chris Jacobs: he voted against providing desperate relief to hard working people that lost their job because of the Coronavirus crisis. Now he’s trying to dodge and deflect that heartless vote by making false claims about ventilators being taken.This is not the kind of leadership we need in Congress,” concluded Mychajliw.

People getting Social Security benefits won't have to file a tax return to get aid in COVID-19 crisis

By Billie Owens

Press release:

U.S. Senate Minority Leader Charles E. Schumer announced Friday (April 3) that the Internal Revenue Service (IRS) has heeded his call and will reverse the guidance issued earlier this week requiring Social Security recipients file a tax return in order to receive the direct cash assistance.

Schumer explained that the reversal is essential to the wellbeing of seniors and disabled New Yorkers because the original IRS requirement of filing a tax return in order to receive the direct assistance would have placed an undue burden on vulnerable individuals, especially seniors, who are already facing tremendous stress as the most at-risk population during the coronavirus (COVID-19) crisis.

“After successfully pushing for streamlined payments to New York seniors and most vulnerable in last week’s emergency relief package, the IRS turned around and issued bureaucratic and unreasonable guidance, complicating the process and making it harder for thousands of New Yorkers to quickly get the money they deserve,” Senator Schumer said.

“I’m glad the IRS heeded my call and reversed course, because asking vulnerable individuals living in the epicenter of this global pandemic to jump through unnecessary hoops to get their much-needed cash assistance is irresponsible. The new IRS guidance puts the well-being of these New Yorkers first and achieves the intended goal I so fiercely fought for: get New Yorkers the money they deserve and need to help get through this difficult time as quickly as possible.”

The IRS guidance released on March 30th outlined that Social Security beneficiaries would need to file tax returns in order to receive direct cash assistance, even though the CARES Act explicitly provided the Treasury Department the authority to release cash to those beneficiaries directly.

Schumer opposed the original guidance, saying that the contradicting information only added to the confusion individuals are already facing. The new guidance from the IRS follows the provisions in the Schumer-negotiated CARES Act, providing an avenue for direct cash assistance for the most vulnerable populations.

According to the Social Security Administration, New York has more than 3 million retired and disabled workers receiving Social Security benefits. Below is a breakdown of impacted New Yorkers in each county:

County

Retired Workers on SS

Disabled Workers on SS

Albany

44,140

8,610

Allegany

7,755

1,770

Bronx

126,160

39,975

Broome

32,520

7,395

Cattaraugus

13,290

3,330

Cayuga

12,520

2,590

Chautauqua

23,110

5,245

Chemung

14,500

3,780

Chenango

8,945

2,120

Clinton

12,845

4,025

Columbia

11,595

2,010

Cortland

7,140

1,475

Delaware

8,670

1,615

Dutchess

42,825

8,480

Erie

141,520

30,830

Essex

7,090

1,375

Franklin

7,830

2,065

Fulton

9,405

2,585

Genesee

9,915

2,080

Greene

8,690

2,015

Hamilton

1,360

140

Herkimer

11,305

2,375

Jefferson

14,765

3,530

Kings

238,735

47,025

Lewis

4,080

890

Livingston

10,330

2,090

Madison

10,780

2,100

Monroe

114,385

23,940

Montgomery

9,015

2,145

Nassau

193,170

24,700

New York

194,710

27,880

Niagara

35,840

8,990

Oneida

37,425

8,825

Onondaga

69,845

14,310

Ontario

19,910

3,315

Orange

45,415

10,070

Orleans

6,465

1,630

Oswego

18,035

4,910

Otsego

10,725

1,870

Putnam

13,965

2,225

Queens

251,800

36,485

Rensselaer

24,115

5,190

Richmond

60,895

13,755

Rockland

41,320

5,230

St. Lawrence

16,650

4,610

Saratoga

37,175

5,840

Schenectady

22,935

5,120

Schoharie

5,515

1,125

Schuyler

3,535

740

Seneca

5,765

1,305

Steuben

16,310

3,785

Suffolk

210,475

37,530

Sullivan

11,995

2,890

Tioga

8,655

1,770

Tompkins

12,340

1,925

Ulster

29,810

5,945

Warren

13,170

2,720

Washington

9,990

2,570

Wayne

15,850

3,525

Westchester

128,465

15,680

Wyoming

6,640

1,375

Yates

4,650

820

NYS Total

2,548,783

486,264

Isn't now a good time to make your own covered wagon?

By Billie Owens

Because the Holland Land Office Museum can't hold its Saturday Morning Children's Program nowadays it's putting information online about the activities scheduled.

This month, the topic is covered wagons.

This link shows a materials list and step-by-step instructions with photos so kids can make their very own covered wagon, like the one above from the HLOM website.

You'll need:

  • Popsicle sticks
  • Skill sticks
  • Brown paper bag or scrap fabric
  • Cardboard
  • Hot glue or wood glue

HLOM and its supporters would love to see pictures of all the homemade covered wagons that families make and ask that you email pictures to the museum and/or share pictures on social media.

Editor's Note: Suggested musical accompaniment -- Jimmie Driftwood singing "First Covered Wagon."

National Grid continues pandemic policies to ease burden on customers at least through April

By Billie Owens

Press release:

With so many new and unanticipated pressures at this uncertain time, we at National Grid know that you and millions of others are relying on us, now more than ever.

As you are spending more time at home, depending on us for the energy to keep your family comfortable, we take our role as an essential service provider very seriously.

To Ease Some of the Burden

It may also help to know that your energy service will continue even if you’re having trouble paying your bill at this time of disruption.

  • Your service will not be shut off if you can’t pay.
  • You won’t be charged new fees for late payment.
  • You may qualify for emergency home energy assistance grants. Visit ngrid.com/discount.
  • Your regular billing and due dates remain unchanged. We offer assistance programs and options providing more time to pay. For help, click here.

These policies will remain in effect through at least the end of April.

If you are struggling to pay your bill, please let us know. We encourage you to reach out to our consumer advocates and your local government and community organizations, many of whom we are working together with to provide support.

Helping You Save

Your energy use may also increase and we want to help you manage that. A variety of tips and resources are available at ngrid.com/save. In the meantime, here are a few simple suggestions to get you started at home:

  • Lower your water heater setting to 120 degrees.
  • Turn off lights and appliances, TVs, stereos and computers when not in use.
  • Dry only full loads of laundry – remember to clean the lint filter.
  • Turn on your dishwasher’s energy-saver switch to use less water and lower water heating bills.

We’re in this together.

Please continue doing business with us at your convenience online. To set up an account for the first time, visit this regional link:

Upstate New York

You can still reach us by calling the number on your bill. We are ready to serve you. As we’ve adapted, many of our customer service agents are currently working from home. You may experience longer wait times or hear some occasional background noise; we ask for your understanding.

We are Here for You When You Need Us

Your health and safety, and that of our employees, is paramount. We’ve had to modify our operations as we are working hard to supply energy to homes and businesses.

We will continue to provide critical services you count on:

  • Responding to emergencies
  • Performing essential maintenance and safety inspections
  • Requests for critical issues, including turning on service
  • Ensuring reliable service to you and all customers

Nonessential work, requiring us to enter your home or business, has been put on hold:

  • Some planned maintenance
  • Manual meter reads
  • Energy efficiency services

Our crews are taking additional precautionary measures, practicing social distancing and following CDC guidelines. If you have a scheduled appointment with us for a critical service, please call if you wish to postpone or if anyone in your home is ill or quarantined. We can assist you with rescheduling.

Please stay connected with us. Visit online here to find updates on our services, our COVID-19 pandemic response plan efforts, and FAQs to assist you as you navigate this difficult time.

We are here for you and all our customers across the communities in which we live and are proud to serve.

Information for bowling league secretaries in light of COVID-19

By Mike Pettinella

The COVID-19 pandemic put a halt to league bowling in the Genesee Region in mid-March, forcing keglers to the sidelines with anywhere from three to six weeks remaining on their schedules.

Many league secretaries have questions regarding their options for ending the season earlier than expected.

To view a Frequently Asked Questions document from the United States Bowling Congress and a guideline to adjusting prize lists, go to www.bowlgr.com.

Secretaries are welcome to contact the Genesee Region USBC office at mikep@bowlgr.com or contact their bowling center proprietors/managers for additional information or assistance.

Hawley is 'dumbfounded' by Cuomo's order to seize Upstate ventilators to use in Downstate hospitals

By Billie Owens

Press release:

Assemblyman Steve Hawley has called out the executive order signed by Gov. Cuomo that requires the National Guard to transport extra ventilators from hospitals in Upstate New York and bring them to Downstate hospitals.

He is also fighting against the increased transport of COVID-19-infected patients from Downstate to Upstate hospitals.

“I am absolutely dumbfounded at the steps the governor has taken today to leave Upstate New York as vulnerable as Downstate has been during this health crisis,” Hawley said. “Not only will Upstate hospitals now be left with fewer ventilators for our citizens who need them, but an increase in transport of coronavirus cases to Upstate almost certainly means the virus will spread even quicker in our districts.

"It’s the worst possible management of this crisis I have seen thus far, and I am asking the governor to rescind his Executive Order. Upstate and Western New York lives matter.”

Food donations welcome at Northgate church Monday to get ready for giveaway on Wednesday

By Billie Owens

Press release:

There are many families within the greater Genesee region that, during normal circumstances, don’t know where their next meal may come from. During this time of uncertainty, it becomes clearer that as a community, it is our call to help those around us.

Have you felt that urge to help, but just can’t figure out where to plug yourself in?

  • FOOD COLLECTION: Northgate Free Methodist Church will be assisting The Salvation Army with food collection. They are setting up a drop-off point for donations on Monday, April 6, between the hours of 10 a.m. and 4 p.m. at their North Campus (8160 Bank Street Road, Batavia).

The Salvation Army is in need of the following items: canned meats, peanut butter, jelly, soups or chili in cans, pastas, rice, beans, breakfast items, snack items for kids and shelf stable milk.

There will be volunteers available to unload items from your vehicle, and safety precautions will be made to maintain social distancing.

  • FOOD DISTRIBUTION: Beginning at 9 a.m. on Wednesday, April 8, The Salvation Army, along with the assistance of FoodLink, will oversee a “Pop-up” Mobile pantry at Northgate's North Campus (8160 Bank Street Road, Batavia).

This will be done as a “drive thru” distribution to insure social distancing and proper hygiene. Residents are asked to pull into the church lot and go around the back of the building via the north side.

Pull up to the pallets and volunteers will load the items for you. Do not get out of your car or attempt to help. This will continue until all the product is gone. Items vary. Please arrive no earlier than 9 a.m.

There are NO residency or income requirements.

In a time where we are being asked to remain apart, let’s do what we can to help those who are in need right now.

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